Software Engineering Team Lead (Mobile) in Madrid or Remote

Zendesk

Workplace
Remote
Hours
Full-Time
Internship
No
Share offer

Job Description

Our mobile engineering teams power customer engagement via our SDK integrations, present in thousands of apps used by millions of users. We also deliver the best customer experience for agents using our Support and Chat apps, which enable delivering customer support and engagement on the go, as well as the Sell app that helps the salesperson to work on the move.

What you’ll be doing

We truly believe that to build a great product you have to have phenomenal people. We enjoy working with other learning-focused people who care about both the customer and the code they write. We value collaboration, high-quality work, and frequent releases. We like and use agile processes and believe that pragmatism always triumphs over dogmatism. We are all responsible for our product and enjoy the impact we have by improving it.

We're looking for a Software Engineering Team Lead to join our Mobile SDK team to help take our mobile products to the next level in terms of functionality, stability and quality.

You join the Mobile group that owns Zendesk’s Mobile Apps & SDKs. Architecting, designing, implementing and supporting robust, scalable and maintainable services that many product teams will integrate with in order to deliver groundbreaking capabilities to our customers is ambitious and exciting.

What you bring to the role

You are an open, thoughtful and empathetic individual, a conscientious team leader, and an eager learner. You are someone that wants to have influence and impact on those around you. Along with these traits, you have the experience to:

  • Build an inclusive environment that is conducive to happy and productive work for you and your team.

  • Support your team members in their goals - technical, career, and personal.

  • Work collaboratively with a small focused team on SDKs that need to be robust, scalable, and maintainable.

  • Participate in every stage of the development life-cycle including feature conception, design, implementation, testing, rollout, and making everything run efficiently & safely in production.

  • Follow and improve our practices at every stage of development

At Zendesk, we believe that every great customer relationship stems from a conversation. So we built a customer service software company that designs solutions to foster better customer relationships. From large enterprises to startups, powerful, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 160,000 customers across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide. Learn more at www.zendesk.com.

We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to benefits@zendesk.com with your specific accommodation request.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.

About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.

We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

For jobs in the US only:  If hired, you will be required to provide proof of full vaccination against COVID-19 and will be provided with an opportunity to request an accommodation for reasons recognized by applicable law. This is a requirement of employment for jobs based in the United States.

For jobs in Australia, Brazil, Canada, the Philippines and Singapore: If hired and required to work in office or in person with others as part of your job, you will be required to provide proof of full vaccination against COVID-19. Zendesk will consider exceptions for reasons recognized by applicable law. This is a requirement of employment for jobs based in Australia, Brazil, Canada, the Philippines and Singapore.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to benefits@zendesk.com with your specific accommodation request.


By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.

 

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