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Service Designer in Madrid or Remote


35,000 - €45,000
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Job Description

TOQIO ( enables any business, not just banks, to create game changing, data driven, finance propositions that can be rapidly deployed to their customers where and when they need it.

We are currently looking for a Service Designer to join our team. As a Service Designer you will contribute to activities on projects, including design research, client workshops, creative brainstorms, and product definition. This is your opportunity to be part of a team that is creating positive impact for our customers and the world by creating products that make a difference.

As a Service Designer you will:

  • Perform user research to make sure we are asking the right questions in order to get the right answers
  • Design the user Journey Map so we can identify pain points and issues that need to be addressed in a given product
  • Plan and facilitate co-creation workshops with stakeholders in order to propose the most viable solution for a given problem
  • Use the available resources to prototype services in order to validate ideas and iterate on it
  • Design the Service Blueprint and prepare it to be presented to the product and business teams
  • Work collaboratively with multi-disciplinary team members and clients.

Internal Evangelism:

  • Understand the product’s strong points of sale.
  • Understand the product’s competitive edge.
  • Being an advocate for the product’s value as well as the value of clients and end users research in addressing the product’s needs.

Experience required:

  • 4+ years of experience as a Service Designer
  • Experience presenting and defending designs and key milestone deliverables to peers and executive level stakeholders in English and Spanish.
  • Ability to work effectively under deadlines and juggle multiple projects simultaneously
  • Excellent time and task management skills
  • Adept at strategic visioning and able to envision optimal user experiences and develop innovative design strategies
  • Experience working in a high-level collaborative environment and promoting a teamwork mentality but also being capable of working independently.

Must have skills:

  • Be a great team player, experienced in working with agile and cross functional teams
  • Be proactive and agile detecting issues and solving problems.
  • Excellent communication skills both written and verbal in English
  • Ability to collaborate closely with other teams: developers, product management and engineering to define and implement innovative solutions for the product direction, visuals and experience.
  • Make design decisions based on the overall design roadmap as well as your own design thinking and fundamental principles.

Nice to have:

  • Experience / knowledge in the payments, financial services, technology or FX industry.

What we offer:

  • TOQIO. People are one of TOQIO’s main assets. We are building a unique best in class team committed to our core values and based in diversity, sustainability and wellbeing.
    • The team comprises professionals from leading consulting and banking firms, MBA graduates from top business schools, entrepreneurs, young and talented engineers and PhDs.
    • TOQIO’s Founding team; Eduardo Martinez and Michael Galvin are successful entrepreneurs and motivated leaders who have been awarded in different fields. Along with Daniella Lorenzo, Rodrigo Iglesias, Víctor Martín, Arancha Riestra and Jingxuan Xu are leading a talented team full of energy and passion.
  • Our core values. TOQIO’s 4Cs are our flagship, we are:
    • Curious: Curiosity is the lifeblood of innovation.
    • Committed: Shaping TOQIO into a more vibrant place to do business, as well as making our society better.
    • Considerate: We’re a diverse and multicultural team that brings many perspectives into our workforce.
    • Creative: seeking out of the box thinkers who face challenges head on, and look forward to innovating their way around every obstacle.
  • The best place to work. We are working hard to become a great family company.
    • Team working: Promoting objective, fact-based and solution oriented discussions.
    • Equality & Diversity: Promoting equality and diversity, encouraging a multicultural environment.
    • Transparent: Communicating feedback transparently, constructively and in real-time.
    • Meritocratic: Striving for excellence and rewarding the best.
  • The best team. We care the most about our team members.
    • Salary proposal for Service Designer 35.000€ to 45.000€ gross annual base salary depending on the candidate’s knowledge and experience.
    • Leave Period: 25 holiday days of your election.
    • Employee Share Scheme: We want all team members to really feel part of TOQIO.
    • Flexibility: Working flexibly in the broadest sense, remote working is part of our normal practice at TOQIO but also we offer a Flexible Working Policy. We work up 80% of the time remotely.
    • Flexible perks package including private health insurance, entertainment, training, mentoring program, gym...
    • We are a British company with a Spanish subsidiary. We have central offices in Madrid, London and in the short term we will open a new office in Nairobi.
    • Join an international team with over 15 nationalities and colleagues in Spain, UK, Switzerland, Kenya and India.
  • ● Awards. TOQIO has received several awards and nominations since we launched in 2018:
    • Early Metrics TOP 30% International recognition 2019
    • Winner of Cuatrecasa Acelera IV 2020
    • Lanzadera Growth Phase Startup 2020
    • Winner on Corporate Category of Open Finance Appathon 2020 (Open Banking Excellence)
    • Finalist Fintech South Summit 2020
    • Fintech Third prize Premios Expansión Startup 2020
Thanks so much for taking the time to check TOQIO, we are really looking forward to hearing from you!


  • Fintech

  • London, UK

  • 11-50

  • 2019

Every Company Will Be a Fintech Company. We are enabling any business, not just banks, to create game changing, data driven, finance propositions that can be rapidly deployed to their customers where and when they need it, with a specific focus on SMEs.

Our modular approach lets clients use pre-built TOQIO products to easily create personalised applications to power their propositions. We have initially developed 3 products which can be configured to deploy innovative whitelabel Business Finance Applications and change the way business banking is deliverer to their customers;

Digital Banking, the simplest, quickest and most efficient way to deploy a full digital banking proposition to the market

Marketplace: Our customers are able to access a range of pre-integrated technologies and services to deliver a better overall financial experience;

Business Intelligence: Powerful APIs connected to accounting, banking and other financial applications giving us a wealth of SME customer insight, and allow us to automate the delivery of financial products.

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