wefox is the world’s leading Insurtech that is reinventing insurance at scale, with a record-breaking Series C funding in 2021 and our Series D funding in 2022 wefox has raised over $1 billion US Dollar. wefox is on track to revolutionise the insurance industry by empowering the customer and delivering personalised experiences driven by data.
Our vision is to make insurance simple and 10x better. We provide our customers with 360-degree advice through our network of advisors and optimise each individual's risk coverage through innovative prevention, assistance and insurance products.
As a Senior UX Researcher, you will be part of the cross-functional team. The cross-functional wefox product design team works end-to-end on the customer lifecycle with development, product management, and content design. Starting with defining insights from user research, ideation and prototyping, and usability testing and iteration, You’ll play a key role in new initiatives and the refinement of existing solutions; working closely with product, design, and engineering on an ongoing basis. You’ll have the opportunity to independently lead highly-valued efforts with significant impact, representing the voice of the user at a company where users come first.
In this role you will :
- Build a deep understanding of user behaviour and turn qualitative and quantitative user research into insights to advise on strategic directions and generate opportunities for product optimization
- Actively contribute towards establishing cycles of continuous improvement and innovation by working collaboratively with stakeholders from Product, Design, Marketing, and Analytics to understand our users and unearth problems we should be focused on
- Define, plan and execute research roadmap throughout the product development cycle
- Develop mixed method research studies that include the stakeholders in every step of the process from study concept to insight delivery
- Play the role of a storyteller to communicate insights and findings across organisations to connect with and motivate internal audiences
- Challenge the status quo via audits and take your learnings to bring the research to the next level
- Create studies, documentation and knowledge centre to share formats centred around user data, analytics, KPIs and business goals.
- Map out timelines for usability testing to strategically work with matching research methods
What you bring :
- 4-5+ years of user research experience for B2B and B2C products that have digital experiences
- Fluency in English is required, any other European languages are a plus
- Independently designed research studies that have positively influenced user needs and business metrics
- Experience conducting various research methodologies such as survey writing, survey analysis, user interviews, usability testing, journey mapping, diary studies and field studies
- Excellent understanding of the strengths and shortcomings of different research methods, including when and how to apply them during development
- Experience working in a start-up environment
What we offer:
Now, we’ve gotten to the fun part, the part where you get to brag about your company, those perks your friends are so jealous of!
Here are some of them*:
- Flexible working hours including hybrid working
- Free access to a mental health and well-being platform to access to personalised care, such as 1:1 coaching and therapy sessions for life’s ups and downs — whether at work, at home, or in your relationships
- A stack of the latest technologies and working gadgets
- Training and Coaching opportunities
- Free coffee, fruit and snacks, because we need fuel!
If you love a less-formal work environment, flexible paid time off, a great compensation package and benefits offering - and most of all, being the authentic you, get in touch, we want to meet you!
To all the misunderstood geniuses, rebels and mavericks looking to change the world for the better. Come work with us!
* Additional Benefits vary between countries and can be explained in more detail by a TA Partner.
Your contact person for this role is Dominik Z.
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
By submitting the application I confirm to have read and accepted the data privacy policy governing the job application process.
