Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.
User Experience | Research | Design | Prototype | Technology | Complexity
Do you love to explore all possible “Whys” and “What-ifs” to infinity and beyond, to solve complex design problems? Are you excited about building an extraordinary user experience? Are you looking for teammates who appreciate open communication and face challenges together?
As a Senior Product Experience Designer, you will join a global team of designers & researchers sitting across our R&D labs in Austria, Poland, Spain, and the United States.
You will significantly impact the future direction of our product in the space of Session Replay by tackling UX challenges, shaping intuitive customer journeys, and translating them to delightful UIs to help bring our company vision to life.
Session Replay is a powerful tool that can modernize the Digital Experience Monitoring (DEM) strategy. It can record any user interactions with our customers’ web application and replay each click and action in a movie-like experience. It also makes it easy for QA teams to reproduce production issues, which developers can use to bridge the gap between code and user experience. On top of that, it helps to identify errors that should be fixed immediately and other problems such as malformed pages and infinite spinners and helps to identify and analyze areas of struggle in any application and improve its overall usability.
Own and iteratively improve the end-to-end experience for specific target audiences within the space of Session Replay by leveraging Dynatrace AI-powered diagnostic capabilities to improve the observability of user sessions on our customers’ applications.
Consider and design within UI standards, accessibility constraints, and responsive design aspects by leveraging our design system to build your designs. Contribute and help to evolve our design system.
Evaluate tech constraints, understand and work around dependencies, tech requirements, user requirements, and the related impact on the user experience of the product.
Be hands-on to visualize, prototype, test, and measure design solutions – e.g., with information architecture, user flows, wireframes, mockups, but also user testing with surveys and interviews, usability heuristics, user-centered metrics, etc.
Act as a customer advocate while continuously partnering with lead product engineers, software engineers, product architects, and other design practitioners to help bring the capabilities of Session Replay into our product.
Craft solutions that are desirable, viable, and feasible while evolving our product’s language and improving existing design solutions to make them accessible and intuitive.
You have at least 5 years of experience and a demonstrated track record of designing, shipping, and iterating digital software products and systems — beyond websites and campaigns. Big bonus if matured working on Enterprise Software as well.
Your strengths and interests lie in UX design, but also in the creation of beautiful interfaces. You have a good eye for visual and communications design and mastering low and high-fidelity prototypes is mediation for you.
You integrate user experience and design work on the product in agile working models and closely with development where ideation, future vision, detailed improvements, and emerging tasks often happen at the same time.
You have strong communication and presentation skills, to help people understand the rationale behind design proposals and the complex nuances of design problems.
You are passionate about building, prototyping, and continually evolving digital products throughout the product life cycle while engaging in user testing sessions for your designs and synthesizing feedback to actionable changes.
You are an excellent collaborator - adapting to feedback from both users and internal stakeholders, building stronger products as a result.
You are fluent in designing for the web as canvas, you should be able to prototype dev-ready interactions and interfaces inside of your favorite set of tools.
You keep accessibility top of mind for all your designs and can find ways to make beautiful experiences be usable by everyone.
You gathered your first experiences in transforming businesses while iteratively designing for a new platform as well as unifying multiple products would be an asset.
You will love and rock in this job if…
you can drive projects with a great sense of ownership, autonomy, collaboration, proactivity, and optimism.
you thrive and deeply enjoy working with multidisciplinary and geographically dispersed teams, appreciate a vibrant team spirit, and like swapping new ideas with your teammates.
you are a motivated self-starter — with a strong growth mindset and desire to humanize things, willingness to own problems, a balanced sense of optimism, and humility.
What's in it for you?
A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
Working models that offer you the flexibility you need, ranging from full remote options to hybrid ones combining home and in-office work.
A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
An environment that fosters innovation, enables creative collaboration, and allows you to grow.
A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.
Attractive compensation packages and stock purchase options with numerous benefits and advantages.
In addition, if you are not living in the country you are applying for, we offer you a relocation allowance, support with your visa, work permit, accommodation, language courses, and a dedicated buddy program.
Seeing is believing. Check out our Dynatrace Barcelona Lab.
Waltham, MA, USA