Vista has always been an important partner to small businesses around the world by providing high-quality print services, and now we’re taking that partnership to the next level. We’re transforming our company to become the go-to partner that helps small businesses design and market their services at every point along their journey. By providing a spectrum of design and marketing help — from the tools to create designs from scratch to the resources they need to get the right designs created for them — we’re becoming the expert design and marketing partner for small businesses. This transformation requires a global team of UX designer’s adept at crafting the right tools, content, and experiences to help our customers bring their visions to life. This is where you come in.
Where we’re headed:
For our transformation to be successful, design thinking and user-centered design principles have to be central to everything we do. Since embarking on our transformation strategy, we’ve expanded the size of our global UX design team by over 500%, attracting some of the most talented and driven designers in the business. In 2020, Vista acquired 99designs, the global creative platform that makes it easy for designers and clients to work together to create designs they love, which also added even more talent and perspective to an already rapidly growing international team of UX designers.
What we value:
Effective collaboration with people across different teams and time zones
Delivery of unparalleled value and benefit to our customers while delivering on business goals
Consideration for the entire customer journey across every touch point
Curiosity and broad thinking around possibilities before narrowing on a solution.
What you'll do:
Senior Content designers play an integral role in our empowered product teams. You'll partner with product designers, researchers, program managers and product managers. A typical day may involve developing a research plan, refining design concepts, or defining the appropriate terminology and tone used during a specific interaction with Vista. The position is remote, but Vista has many collaboration spaces across the globe.
Senior Content Designers spend time getting to know our customers to understand how to effectively respond to their needs. We support multiple domains including, product presentation, customer and brand management, order management, digital partnerships, expert services and more.
In this role you'll:
Observe the current user experience to understand where customers need assistance.
Take a hands-on approach at every stage of the design process – from discovery through detailed design, execution, and iteration – to bring ideas to life through user flows, wireframes and prototypes.
Advocate for using high-frequency, plain language to build conversational experiences and intuitive interfaces
Understand and define how Vista's tone changes across different interactions
Identify opportunities to improve language consistency across end-to-end experiences
Partner with data, consumer insights, and UX research partners for foundational guidance on product direction and new concept testing
Contribute constructively to design reviews and content scripts
Define language concepts across various contexts, including our design system components and patterns
Demonstrate passion for the craft of writing and build interest and enthusiasm for clear, polished language and messaging across our platforms
Your qualifications:
At Vista, we value the experiences that individual team members add to our culture. So, please apply even if you don't meet everything listed below.
We look forward to learning more about you.
Relevant 3-5 year experience in content design, content strategy, or a related field (agency and/or in-house) for a tech/retail/consumer brand
Proven ability in developing large-scale, high-quality, content experiences
Expert knowledge of English grammar and a strong opinion on when to break the rulebook
Solid understanding of content testing methods and how to structure research questions
Background in producing data-informed, measurable content that considers customer insights and testing results
Aptitude for building strong relationships with design, creative, technical and business partners
Excellent spoken and written English
A portfolio demonstrating how you approach design problems
Nice to have:
An understanding of other languages and the typical challenges of localizing content from English
A passion for learning about and advocating for inclusive language
Experience improving web accessibility
Familiarity working in Figma
Why you'll love working here:
Being at Vista means that you don't see work as just a building, a desk or a manufacturing floor. You see it as a chance to take a step forward in your career journey – and your life. We strive to give you everything you need to learn, grow and succeed. Through innovation, collaboration, and perpetual exposure to what's next, we're always pushing boundaries and broadening our horizons. We embrace the chance to operate outside our comfort zone to discover what we're capable of. Some might call that a challenge — we just call it another great day at work.
Vista has received numerous recognitions including a perfect score of 100 on the Human Rights Campaign Foundation's 2021 Corporate Equality Index (CEI) naming us a Best Places to Work for LGBTQ Equality. We also earned a place as one of the best remote-first workplaces in the US and on the Boston Best Places to Work list from Built In. In addition, Vista's CEO, Robert Keane, was recently honored with Comparably's Best CEOs award, listing him among the top CEOs according to employees.
Remote-first culture:
In 2020, Vista adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy and trust in each other to work from home and the ability to operate when they're most productive, empowers everyone to be their best and most brilliant self. Vista also provides collaboration spaces for team members to work physically together when it's safe to do so or believe office work will deliver the best results. Currently, we're able to hire remote team members in over 20 US States as well as several countries in Europe: Spain, Germany, UK, Czech Republic, the Netherlands and Switzerland.
About us:
As an e-commerce powerhouse, Vista creates customer value (and delight) through accessible, cutting-edge technology. We are the marketing partner to millions of small businesses around the world. For more than 20 years, we've helped small businesses look and feel credible through high-quality marketing products and solutions that include signage, logo apparel, promotional products, face masks, flyers, postcards, business cards, websites and digital marketing. With Vista, small businesses can create and customize their marketing with easy-to-use digital tools and design-templates, or by receiving expert graphic design support. In 2020, Vista acquired 99designs to expand its design offering via a worldwide community of more than 150,000 talented designers to make it easy for designers and clients to work together to create designs they love. Vista is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go.
Equal Opportunity Employer:
Vista, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list isn't exhaustive and we strive to do more than the law requires.
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