Senior Systems Engineer in Madrid or Remote


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Job Description

At Zendesk, we truly believe that to build a great product you have to have great people. We enjoy working with other learning focused people who care about both the customer and the code they write. We value collaboration, a passion for solving sophisticated problems, and a creative approach. We like and use agile processes and believe that pragmatism always triumphs over dogmatism. We all are responsible for our product and enjoy the impact we have improving it.

We’re looking for a hardworking, dedicated Senior Systems Engineer to help take Zendesk products to the next level with respect to functionality and integrations. You’ll be joining a team that works on our Talk products. Talk is a sophisticated real-time application that needs to be robust, scalable and maintainable. You’ll have the passion, patience and determination to deliver high quality software to meet our customers needs. Does this sound like you?

What you get to do every single day:

  • Take an active role in a scrum team, working directly with engineering from both Talk and other teams within Zendesk, acting as an infrastructure specialist for the engineering teams, assisting and mentoring your colleagues with regards to infrastructure, reliability and scalability

  • Work on a wide range of topics, from infrastructure, deployment pipelines, coding tasks, to mentoring and offering your expertise to teams

  • Work on meaningful and impactful projects every quarter both as a group and with the opportunity and challenge to lead projects yourself

  • Continuously improve the stability and reliability of the infrastructure by evolving the existing tooling and seeking creative solutions to upcoming projects

  • Collaborate with our engineering teams to diagnose and resolve issues as they occur

  • Provide feedback to both software engineers and projects to improve new features and capabilities within the product

  • Work with Technical Leads and Management to develop and drive new solutions to aid in our reliability and stability

What you bring to the role:

  • Learning and teaching disposition, demonstrates ability to learn technical skills and research technical topics, also acting as a bridge between engineering in terms of infrastructure and our systems

  • Experience with Containerisation and Orchestration (Kubernetes)

  • Experience with infrastructure management and maintenance(Github Actions, Infrastructure as Code)

  • Good experience and understanding of Linux, Nginx and scripting

  • Experience with Continuous Integration systems or Continuous Deployment / Delivery (Spinnaker is ideal)

  • Ability to read, understand and write OOP programming languages (Ruby is ideal)


  • Being proactive and not being afraid of saying what we can do better

  • Passion to high-availability and low-maintenance platforms

  • Experience working in an agile development environment.

  • Excellent verbal and written communication skills

  • A dedication to continual self-development.


About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at

We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

For jobs in the US only:  If hired, you will be required to provide proof of full vaccination against COVID-19 and will be provided with an opportunity to request an accommodation for reasons recognized by applicable law. This is a requirement of employment for jobs based in the United States.

For jobs in Australia, Brazil, Canada, the Philippines and Singapore: If hired and required to work in office or in person with others as part of your job, you will be required to provide proof of full vaccination against COVID-19. Zendesk will consider exceptions for reasons recognized by applicable law. This is a requirement of employment for jobs based in Australia, Brazil, Canada, the Philippines and Singapore.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.


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