Senior Product Designer - UX/UI in Barcelona or Remote

Whisbi

Workplace
Remote
Hours
Full-Time
Internship
No
Skills
Share offer

Job Description

Whisbi’s Live Engagement Platform helps brands maximize website value and convert more web visitors into customers by engaging & guiding them at every step of the customer journey. Our platform combines, live video, chat, voice, web/content sharing, and chatbot. We are transforming Digital Sales & Marketing through differentiating online customer experiences that improve Live Engagement and increase sales conversion. Whisbi has been shortening sales cycles for large enterprises for over ten years, by delivering Live Engagement solutions that engage customers in the exact moment a sales decision occurs.

Our customers are global companies in Telco, Auto, Insurance, and Retail, who want to create winning omnichannel customer experiences online. Whisbi’s all-in-one, software-as-a-service allows Marketers to add a layer of interactivity and personalization to their websites and online marketing campaigns while enabling Sales and E-Commerce executives to increase their conversion rate quicker and more efficiently than ever before.

To cut to the chase, this is what we do:

About the team

The Whisbi product team is experienced and experience-driven. You'll be joining a growing team whose roles include product design, backend and front-end development, and product management.

About the role

As a Sr. Product Designer, you’ll join a newly formed team of designers who care deeply about creating products that successfully meet the customer’s needs. Whisbi products are one of the most exciting and entertaining products out there, given the fact the core essence is based on conversational and live-streaming solutions.

Our process starts with defining a vision in collaboration with product and engineering. Then we research the problem, refine and prioritize (less is more) until we've landed on something that truly helps our customers. you'll get broad exposure to the product and your day-to-day job will also include cross-collaboration with other teams, like customer success or professional services (that customizes the solutions).

This role also involves the need to upgrade and solidify the current design process and adapt it to a new era of product development, that Whisbi is currently emerging too.

Projects you could work on:

  • Optimizing the B2B experience between call center agents and customers
  • Experiences based on conversational design
  • Improving the experience that the call center agents have, on a daily basis

Responsibilities:

  • Drive the end-to-end design process for various projects, while working in close collaboration with other designers, product managers, and engineers
  • Have a seat at the decision-making table and ask all the key questions when starting on a new project
  • Plan ahead and facilitate the user research process in order to solve the specific product problem
  • Gather insights from qualitative and quantitative research
  • The ability to analyze and synthesize research findings into actionable points
  • Design user interfaces, user flows, and prototypes that bring clarity to complex problems
  • Design interface with accessibility at its core and applied heuristics
  • Take part in the start of a new design system across all products
  • Design for web and mobile products. So experience and knowledge working with both is appreciated
  • Facilitate design-hand-offs to developers, detail your final designs as clear as possible in order to be ready for implementation
  • Be 100% Autonomous. You’ll take full ownership of the projects, and be responsible for every little experience detail

We're looking for someone who has:

  • At least 5+ years designing digital products across all multiple platforms
  • Experience in taking decisions at a high level and used to be involved from the decision-making stage
  • The ability to adapt to cross-cultural conversations, given the fact that our users are from all over the world, but mostly based in the USA
  • Skills in communicating with the users and defining the right questions in order to understand the needs and define the real problem that the product has
  • Ability to synthesize the information gathered from research in order to be understood by stakeholders
  • Strong Ui skills and a portfolio that proves it
  • Is already used working in an Agile environment and knows Scrum methodology
  • Ability to lead large projects and manage the design process for your work
  • Enthusiasm to take over the current design work-frame and improve it among the other designers and managers
  • Willingness to work in ambiguous situations, creating clarity without direction and defining software products from the ground up
  • Flexibility and the ability to clearly communicate product direction under (sometimes tight) deadlines
  • Excellent communication and presentation skills
  • English fluency is required. Additional fluency in another European language is nice to have

Bonus Points For:

  • Past experience in working with chatbot products or conversational products
  • Experience establishing and/or maintaining a design system
  • Designing and prototyping with Figma
  • Experience in working with native mobile environments

What’s in it for you:

  • Your ideas will be brought to life for both B2B and B2C products
  • Your solutions will have a huge audience reach, across the globe
  • You'll get your hands on a lot of interesting projects, such as supporting the creation of completely new features, which can open up totally new business opportunities in themselves
  • As we have a big redesign era coming up, (apart from UX) you can bring your best UI skills into action
  • You’ll get to see how your solutions impact the users and harvest direct feedback from them
  • Possibility to make a real impact on a fast-growing tech company

Structure of the interview:

  1. The first talk will be with HR
  2. You will meet with your possible future Product Team where you will have the opportunity to broadly discuss your past experiences and your expectations from your future career step.
  3. You’ll meet with our Product VP
  4. Lastly you will present in-depth one of your favourite projects from your portfolio in front of a designer, a developer, and a project manager

About us

We can offer you a great culture and the following perks:

  • Competitive salary 💰
  • Flexible compensation plan with tax-free benefits 💸
  • Career progression opportunities 🚀
  • Flexible schedule ⏰
  • Fully remote work options - but we also have an amazing co-working space and terrace in the city center of Barcelona 🏠
  • Free coffee & beer ☕️🍺
  • Healthy life with Andjoy💪🏻
  • 23 days holiday + extra Whisbi days 🌴
  • Pet Friendly 🐶
  • Yoga classes 🙏🏻
  • Online language classes 👩🏽‍🏫
  • International & multicultural environment 🌏
  • Fun environment & team: company events, celebrations, etc. 🎉


Follow us on Instagram and see what we are up to or have a look at Glassdoor to see what it's like to work at Whisbi!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

About Whisbi

  • Saa S

  • Barcelona, Spain

  • 50-200

  • 2008

.

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