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Senior Product Designer in Madrid

PagoFX

Workplace
Onsite
Hours
Full-Time
Internship
No
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Job Description

PAGOFX, a fintech company of SANTANDER DIGITAL is looking for a SENIOR PRODUCT DESIGNER based in our MADRID office.

WHY YOU SHOULD CONSIDER THIS OPPORTUNITY

Would you like to be part of one of the largest transformations the World is experiencing in the past several decades? In Financial Services, consumer expectations are rising, and technological advances are enabling amazing customer experiences and new businesses not possible before. The emergence of disruptive platforms as a business model has re-shaped other industries and is poised to do the same in financial services.

At Santander Digital we embrace this change. At PagoFX we are experiencing every day the merger between bank and fintech worlds. We are on a mission to improve international financial services for individuals and SMBs around the globe. Our team members are coming from very different type of companies, including banks, tech companies such as Amazon, PayPal, Intuit or startups, and consulting backgrounds from McKinsey or BCG, among others. We believe in the power of diversity in backgrounds, nationality, gender and more. Our offices are in co-working spaces in Madrid, London and Brussels, with friendly atmosphere and informal dress code.

Our team is just beginning, so the potential for growth is huge and you can be a part of that journey. We're solving tricky user experience problems in a space that’s still going through a lot of digital disruption. We're not just looking for someone to iterate on what we have - the solutions you create will likely need to be unique. There’s even a clean slate with which to create a great design culture.

Santander is proud of being an organization where there are equal opportunities regardless of gender identity, culture and disability. Our mission is to contribute to help more people and business prosper.

WHAT YOU WILL BE DOING

As a Product Designer, you will develop, deliver and maintain elegant end to end product design solutions using an iterative user-centered design process.

We need someone who help us in different fronts:

  • Challenging the status quo and creating compelling but viable prototypes around the next evolution of the product, particularly with regards to user on-boarding and verification
  • Upgrading our design system so that it covers all platforms and making it more efficient for both contributors and consumers by findings ways to connect it to existing workflows across teams.
  • Upgrading our cross platform experience by continually spotting inconsistencies and taking the initiative to find smart ways to not only re-align them but improve on them with key stakeholders.
  • Creating, implementing and maintaining key UX metrics, particularly around customer satisfaction and NPS.
  • Building a deeper understanding of our 'individuals' goals and needs and using that knowledge and your diplomacy to effect our roadmap planning and product strategy.
  • Maintaining a cohesive e2e experience by developing strong relationships with various external designers.
  • Building and then maintaining the design teams values, norms and ways of working
  • Upgrading the product to be ready for US market entry in 2021.

WHAT YOU NEED TO BRING

  • 5+ years of relevant product design experience.
  • Bachelor degree or other formal education in interaction design, product design or equivalent studies.
  • An excellent portfolio across different platforms and services showing strong design direction, creative process, research and strategy capabilities
  • Demonstrable ability to decipher and communicate rich insights. High level of competency with various qualitative and quantitative research methods and tools.
  • Experience in responsive or adaptive design methods that engage customers across touch-points
  • Comfortable presenting design solutions and justification to team and senior directors in order to convince, motivate and inspire stakeholders

WHAT WE OFFER YOU

  • Competitive salary and benefits.
  • Flexible hours, vacations and work from home policy.
  • Highly professional, multi-cultural and cross-functional team to constantly learn from.
  • Bleeding edge international payments platform deployed to cloud to enjoy working on.
  • Plenty of courses and professional trainings to keep on with development of personal and professional skills.

Join us in this transformation journey!

 

About PagoFX

  • Fintech

  • Madrid

  • 11-50

  • 2019

It all started with our goal to make people feel completely confident when sending money abroad. Sending money abroad shouldn’t be complicated. From the moment you press send we let you know exactly what fees you’ll be charged and give you confidence that you’re being protected. It’s peace of mind in an easy-to-use app backed by a global bank.

Now available in the UK, PagoFX is the international money transfer backed by Santander but open to everyone, no matter who you bank with. So if you need to send money to your kids on their gap year, make payments for your property abroad or manage business payments to foreign suppliers, you can enjoy the reliablity that comes with the backing of a global bank.

Whether it’s a small or large payment, a regular transfer or a one-off, we give every customer a competitive rate – every time. We show a full cost breakdown up front, showing what you’ll pay and what your recipient gets, so no nasty surprises.

When you’re sending money abroad, you want to know it’s being looked after. Being backed by Santander means we take money and data protection seriously. It’s why we ask for identity verification before you make your first payment, ensuring that you and your money stay protected every step of the way. PagoFX is regulated in the UK by the Financial Conduct Authority (FCA) as an authorised payment institution, protecting payments that go through the app.

We believe the best support is the one that treats you like a real person. Who better to do that than a dedicated team of real people rather than chatbots? So, if you have a question about your payment or just want a little more information our expert team is available via in-app chat or email. Getting help is now as easy as saying ‘hello’.

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