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Senior Product Designer in Madrid

Santander Digital

Workplace
Onsite
Hours
Full-Time
Internship
No
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Job Description

ABOUT US

At Santander you will enjoy #TheSantanderEffect. Here, with only a small action or a simple idea, you can do great things. We offer you the advantages and the means to contribute to the progress of more than 140 million people around the world. These are the key factors that multiply the actions of all our employees:

  • Meaningful Impact - Where the effect of your work makes a difference and helps people to prosper.
  • Personal and Professional Growth - The chance to develop through world-class training, challenging work, and different roles.
  • Respect - Be part of an organization that cares – about its people, its wider community, and the environment.
  • Co-worker quality - Work with inspiring professionals who are leaders in their field.
  • Global stability - Work for a solid global organization that has successfully reinvented itself many times in its 160- year history.

SANTANDER DIGITAL is looking for a SENIOR PRODUCT DESIGNER based in our MADRID office. 

WHY YOU SHOULD CONSIDER THIS OPPORTUNITY

Would you like to be part of one of the largest transformations the World is experiencing in the past several decades? In Financial Services, consumer expectations are rising, and technological advances are enabling amazing customer experiences and new businesses not possible before. The emergence of disruptive platforms as a business model has re-shaped other industries and is poised to do the same in financial services.

Santander is proud of being an organization where there are equal opportunities regardless of gender identity, culture and disability. Our mission is to contribute to help more people and business prosper.

WHAT YOU WILL BE DOING

Are you passionate about working on projects that require being flexible in their execution and that allow you to innovate in work methodologies and techniques? Are you capable of managing work groups and projects that require high attention to detail? Would you feel motivated by the challenge of doing this on a global scale in more than 15 countries? If so, we would love to have you join our team!

We are looking for a Product Designer for digital products and services, with solid experience in developing projects in agile work environments. Payments Area provides services to various projects globally and work within Santander Digital as part of the Digital Transformation team. We are looking for people that have an innovative spirit and the desire to be a continual learner. We need individuals that aren’t afraid of challenging the organization when necessary, while proposing high value solutions to ensure an excellent experience for our customers.

We believe that design must evolve as fast as the technology that sustains it. We expect our UX Designers to be able to create experiences that take advantage of the value of data as well as of the possibility of AI to design the future of our systems to support the business.

Responsibilities:
  • Understand both the needs of the business and Payments Area projects in the different geographies in which Banco Santander operates.
  • Suggest design solutions for digital products and services in accordance with those needs, applying the principles of user-centered design.
  • Design user stories, user journeys, storyboards, people, wireframes, information architecture and rapid prototypes.
  • Shape products and services through interaction diagrams, usage scenarios and process flows.
  • Maintain the Santander’s Design System in the Payments Area; contributing with new atoms, molecules and modules to it, as well as documenting and communicating the new additions to the system.
  • Understand the metrics associated with the products supported, in order to identify optimization needs and to improve the proposed experience.
  • Participate in the design and development of research with users; collaborating with researchers to obtain insights and use this information to make recommendations.
  • Carry out expert UX evaluations of existing products and solutions.
  • Actively collaborate with development teams, both internal and external, to design the best possible experience. In addition, active collaboration with the Product Owner.
  • Present ideas and concepts to other teams, business units and executives of the organization.
  • Design and lead workshops on co-creation and definition of value proposition with internal and external clients
WHAT YOU NEED TO BRING
  • B.S. degree or technical education in Design, Communication or Architecture.
  • 4+ years of experience in similar positions; in agencies, consulting firms or others UX/UI teams in the industry.
  • Coordination, communication and leadership skills: interaction with many people from different teams and countries, to communicate the UX processes, methodology and decisions.
  • Extensive knowledge of design techniques and methodologies utilized for digital products and services, for mobile devices, desktop and wearables.
  • Proven experience in Agile projects, applying Scrum methodology.
  • Availability to travel and work temporarily in projects in any of the geographies where Santander does business.
  • Ability to understand the possibilities and limitations of the technology available in order to collaborate with the development teams in achieving creative and innovative solutions.
  • Knowledge of SEO and CRO that would allow you to apply it in the work of UX and to collaborate with specialized teams in these disciplines.
  • Possess self-management capacity and goal-oriented work mentality.
  • Excellent UX writing ability.
  • Experience working with tools such as Sketch, Figma, Zeplin, InVision, UserZoom, Jira and the suite of Microsoft products, such as Excel and PowerPoint.
  • Obsession for delivering quality.
  • Desire to learn and evolve.
  • Fluency in English, both oral and written.  
WHAT WE OFFER YOU
  • Competitive salary and benefits.
  • Flexible hours, vacations and work from home policy.
  • Highly professional, multi-cultural and cross-functional team to constantly learn from.
  • Bleeding edge international payments platform deployed to cloud to enjoy working on.
  • Plenty of courses and professional trainings to keep on with development of personal and professional skills.
Join us in this transformation journey!
 
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