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Senior Digital Product Designer in Madrid


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Job Description

At Returnly we help brands that care about shopper loyalty offer better product returns. We’re are a financial technology services company that builds award-winning products that drive repurchase behaviour and customer loyalty. We’re backed by smart money VCs in Fintech including some prominent members of the Paypal Mafia. Our headquarters are in San Francisco Financial District and we have offices in Chicago and Madrid. We are on a mission to de-risk online commerce and are building a team of amazingly talented people to help us do it.

Design at Returnly

The Design and User Experience team at Returnly is currently expanding. We’re a small but growing team, looking to expand our Product Design function and establish the foundations of our UX team. We believe those foundations include expanding beyond product design, to include UX Writing, Research and Brand Design. This is an opportunity to join a growing team as the Senior UX Designer to help coach and influence others, while creating new and effective ways of working across the entire UX team.

About the role

At Returnly, a Senior UX Designer is a hands-on position requiring conceptualization, research, presentation skills, the ability to generate quantity and quality design concepts, set and deliver on deadlines, and communicate ideas effectively. As a qualified candidate, you care deeply about design but enthusiastically welcome feedback. You’re able to balance usable designs with smart, creative risks, and are eager to push boundaries to achieve the most effective solutions.
This is an exciting opportunity to have a big impact on a rapidly growing product experience, while working with a growing team of designers across the world to create a better sense of craft and community at Returnly.

You will...

    • Play a lead role in the design and execution of new products and user experiences.
    • Validate ideas and design decisions with qualitative feedback by user research
    • Work closely with engineers, product managers, data analysts, and support teams to define product and user experience strategy
    • Collaborate with designers to across our various products to ensure a cohesive user experience across our entire product portfolio
    • Push the visual and interaction design of forward and help maintain its cohesion by contributing to our design system and larger documentation
    • Help shape the Design team culture, influence the way we work, and participate in the hiring process for new talent.
    • Own the end-to-end product development process, to prioritize multiple assignments, present work to internal stakeholders, and deliver killer creative under deadline.

You have...

    • Strong Written and verbal English communication skills
    • At least 4-5+ years of consumer UX design experience
    • Experience working Product Management and Design teams to influence wireframes and functional specs.
    • Experience contributing to, or establishing, style guides for digital product experiences
    • Strong mobile experience, you’ve led at least 1 mobile project end to end and contributed to others
    • A strong desire to work collaboratively with a growing design team across Product and Brand, UX Research and Content Strategy
    • Great communication skills with designers and non-designers alike, and can effectively articulate what problems you’re solving for and your design decisions
    • Experience and are comfortable validating concepts through research, low and high-fidelity prototyping, and user testing
    • An equal amount of comfort working the details of your designs at a pixel-perfect level as well as at a broad conceptual one.
    • An ability to think at a high level about product strategy and vision, while recognizing how your work impacts it
    • Self-drive, and thrive in a fast-paced environment.
    • A strong portfolio showcasing your problem solving skills and high design caliber; you MUST provide a link to your portfolio (and password if applicable) to be considered for this role
    • (Bonus) Experience designing for direct-to-consumer or business-to-business e-commerce platforms

Our values

* Diversity. We are diverse, independent thinkers and still one team with one mission.
* Openness and empathy. We learn and grow by listening to our customers and each other.
* Integrity. We always do what’s right for our customers, Returnly and ourselves — in that order.
* Team. EQ is as important as IQ. We make time to help each other out.
* Commitment. We are curious and fearless. We own risk, outcomes and everything in between.

About Returnly

  • E Commerce

  • San Francisco, CA, USA

  • 50-200

  • 2014

Returnly is the leading provider of digital return experiences for direct-to-consumer brands.

We are the only return solution that lets customers get the right item before returning the wrong one — with zero risk to the merchant. The result is a world-class shopping experience with an average consumer satisfaction score of 91.

We have also built a turn-key solution around our financial technology that includes returns management tools as well as hosted and fully brandable customer touchpoints like package tracking, online returns and exchanges and returnless refunds

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