Senior Data Analyst - Technical Support Agent in Madrid


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Job Description

At Nextail, we empower retailers to create better experiences while using fewer of the world's resources. Nextail’s cloud-based platform uses artificial intelligence, prescriptive analytics, and optimization to deliver agile merchandising decisions. To date, we’re backed by more than $12M in funding from leading venture capital investors and are working with global retailers like Versace, River Island, and Pepe Jeans.

We’re on the hunt for a Data Analyst - Tier 2 who is passionate about creating beautiful experiences that help to make the retail world a better, more sustainable place.

As a Data Analyst - Tier 2 you will be working with a talented service desk team and responsible for executing solutions that solve real world customer problems.

What will you do:

  • You’ll work with customers, product managers, designers, development teams and other stakeholders to help customers with daily data issues

  • Help final client users and team members to find and solve issues regarding data consistency in the database/platform.

  • Analyze and troubleshoot using the existing tools and databases and provide solutions and/or recommendations.

  • Detect and report bugs, always having an open mind to propose new improvements.

  • Support both, our clients and other team colleagues.

  • You’ll work closely with all other departments to ensure alignment with the global Nextail roadmap

We offer:

  • High flexibility: We’re strong believers that what matters most are results. Each Nextailer is empowered, through trust and ownership, to organize their time as they see fit without jeopardizing the time or work of their colleagues.

  • Remote-first philosophy: Nextail started as a remote company and continues to offer a nice mix of remote and/or office-based environments around the world.

  • International environment: We operate across the globe, with recent operations reaching from Europe all the way to Australia, and our team alone consists of professionals of more than 15 different nationalities. While many of us are multilingual, our working language is English.

  • Diversity on all levels: United as a single team, we celebrate diversity at every dimension. Professionally speaking, are you ready to work alongside tech geniuses, data science magicians, and fashionistas? You’ll have teammates with extensive experience in a wide variety of professional fields, including technology, retail, consulting, and entrepreneurship.

  • The laptop of your choice: We want you to work with the tools that are most comfortable for you!

  • Flexible compensation plan: We offer a fixed + variable salary as well as company equity as we progress towards our Series B fundraising round.


You bring:

  • Work experience as a data analyst or in a related field (2+ years)

  • Passion for working with and helping people

  • Helpdesk experience

  • Demonstrated experience in handling large data sets and relational databases

  • High-level experience in methodologies and processes for managing large-scale databases

  • SQL experience to help to find and solve issues.

  • Communication, relationship building, and stakeholder management.

  • A solid track record of addressing customer needs through the use of technology

  • Passion about technology, assuming the learning process never ends.

  • Fluency in English & Spanish (other languages are a plus).

  • Interest in working in a strongly growing international company.

  • Exposure to retail and/or fashion IT systems (POS, ERP, etc.) is a plus.

  • Handle changing priorities

Nice to have:

  • Python knowledge

  • Excel experience, formulas, lookups, data formatting

If you think you meet these requirements and want to keep developing your professional career with Nextail do not hesitate and apply!


About Nextail

  • Saa S

  • Madrid, Spain

  • 50-200

  • 2014


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