About Snowflake
Snowflake
is growing fast and we’re scaling our team to help enable and
accelerate our growth. We’re passionate about our people, our customers,
our values and our culture! We’re also looking for people with a growth
mindset and the pragmatic insight to solve for today while building for
the future. And as a Snowflake employee, you will be accountable for
supporting and enabling diversity and belonging.
Snowflake
started with a clear vision: make modern data warehousing effective,
affordable, and accessible to all data users. Because traditional
on-premises and cloud solutions struggle with this, Snowflake developed
an innovative product with a new built-for-the-cloud architecture that
combines the power of data warehousing, the flexibility of big data
platforms, and the elasticity of the cloud at a fraction of the cost of
traditional solutions.
In addition, Snowflake’s culture was built on the following values that are even more important to us today:
Put Customers First. We only succeed when our customers succeed
Integrity Always. Be open, honest, and respectful
Think Big. Be ambitious and have big goals
Be Excellent. Quality and excellence count in everything we do
Get It Done. Results matter!
Own It
Make Each Other the Best
Embrace each others Differences
Snowflake’s
Support team is expanding! We are looking for senior engineers who like
working with data and solving a wide variety of issues utilizing their
technical experience having worked on a variety of operating systems,
database technologies, big data, data integration, connectors, and
networking.
As a Senior Customer Technical Support Engineer,
your role is to delight our customers with your passion and knowledge
of Snowflake Data Warehouse. Customers will look to you for technical
guidance and for advice in addressing their product usage and issue
needs. You will be the voice of the customer into Snowflake’s product
and engineering teams for product feedback and improvements. You will
play an integral role in building knowledge within the team and be part
of strategic initiatives for organizational and process
improvements.Ideally, you have worked in a 24x7 environment, handled all
tiers of support issues, been on-call during weekends, and familiar
with Salesforce Service cloud.
Snowflake
is an equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to age, color, gender
identity or expression, marital status, national origin, disability,
protected veteran status, race, religion, pregnancy, sexual orientation,
or any other characteristic protected by applicable laws, regulations
and ordinances.