Senior Back-end Engineer in Madrid or Remote


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Job Description

At Returnly, we help brands that care about shopper loyalty offer better product returns. We are a financial technology services company that builds award-winning products that drive repurchase behavior and customer loyalty. We were backed at the beginning by smart money VCs in Fintech including some prominent members of the Paypal Mafia. Our headquarters are in San Francisco and we have offices in Chicago and Madrid. We are on a mission to de-risk online commerce and are building a team of amazingly talented people to help us do it.

Returnly has recently been acquired by Affirm, whose mission is to deliver honest financial products that improve lives. By building a new kind of payment network — one based on trust, transparency, and putting people first — Affirm empowers millions of consumers to spend and save responsibly and gives thousands of businesses the tools to fuel growth.

About the role

At Returnly, we value you as a whole person. We care about the skill set you bring to the table, but more importantly, we care about the kind of person you are and the culture and attitude you bring to the table. As a Senior Backend Engineer, you will help build solutions that will be used by thousands of customers. You will find success in this role if you are a seasoned software engineer who appreciates real, technical challenges and building high-quality services.

What do we offer?

We already had a healthy WFH culture before Covid-19 came so when it happened, we just switched to everyday WFH. However, we would prefer it if you live in or near Madrid so when we open the office again it won’t be a problem for you to enjoy it.

We have a very flexible approach to working hours. You can stop to go to the gym, get your little ones to or from school, meditate or do whatever you need or want. There is a need for a certain amount of overlap with Pacific Coast working hours needed for meetings and collaboration that does not fit into asynchronous communications, however we try to prioritize those, and your main collaborators are based on Spain. A lot of people at Returnly have families, we understand the sometimes unpredictable nature of life and we support everyone taking care of their loved ones and themselves, and we trust everyone to take advantage of this flexibility in a responsible way.

You will be provided with an Apple laptop and whatever you need to do your job comfortably and productively. As we are now unable to enjoy our awesome offices, special provisions to help you set up at home will be addressed.

Additionally, Returnly offers some benefits to all its employees, like private medical insurance, extra vacation days, team lunches, etc. Employees are eligible for extra benefits related to health & wellness and home utilities reimbursement. Every employee has an amount to setup home for working remotely.

We do performance and compensation reviews, and we will try to help you become your better self, be it via mentoring, training, feedback or the possibility to dab on fields where you are not yet an expert.

Your Team
You will work with a product owner, web apps developers, services developers, and a QA engineer in a cross-functional autonomous team that we call a Pod. You will also have the chance to refine best-practices and propose technical work, refactorings and reliability enhancements in periodical work sessions with your stack-peers from every Pod.

Here’s what we look for in the attitude department

    • You are a seasoned and versatile engineer, who is passionate about your work
    • You have a strong sense of ownership and responsibility, being flexible and adaptable  
    • You are analytical and detail-oriented, and love to solve problems
    • You enjoy your craft but you understand when “good enough” is enough
    • You have your own opinions and you are not shy about them, however you value consensus and strive to achieve it
    • You’re not afraid to change your mind given new facts, nor are you afraid to admit your mistakes
    • You have excellent communication skills and are able to explain your ideas clearly and concisely and you enjoy sharing them
    • You understand and are interested in both big picture and nitty-gritty details

What will you do?

    • Build and enhance a highly configurable system that is used by thousands of companies and millions of shoppers
    • Work with a highly collaborative team, where you will solve challenging problems
    • Review each other’s code and pair-program to spread knowledge and produce higher-quality code
    • Drive quality by writing unit, integration, and performance tests in a continuous delivery environment
    • Make decisions based on data and be pragmatic
    • Work closely with Product and Leadership
    • Help define and prioritize features
    • Produce documentation that helps the team understand complex parts of the system
    • Go beyond engineering by working closely with our support representatives where we help triage and debug technical support requests

    • Your first month

    • You will have a general understanding of how everything works together.
    • You will be able to assume your own tasks even if completing them requires asking questions or collaborating with peers.
    • You will have deployed some code to production.

    • In three months

    • You will be able to work mostly unsupervised, to ask relevant questions about new tasks before starting them so that your workload flows in a mostly predictable manner.
    • You will have extended or enhanced some of the existing documentation with new or more detailed info.

    • In six months

    • You will have added some sizable features to Returnly’s service layer and will be the go-to person about their implementation, or feasibility of future developments.
    • You will have authored some new parts of the documentation.

How will you do it?

    • We use Spring Boot, Kotlin, Gradle and Mockk to develop backend services. These services expose functionality to both our web apps and external services/integrations.
    • We do continuous integration, and we have personal QA environments that launch on demand for any branch in a production-like environment with most integrations available just as production.
    • We use a variation of Kanban with weekly check-ups to re-evaluate prioritization and user stories grooming.
    • Every other week we check OKR alignment with the wider team and sometimes do small focused three-minute demos to see what everyone is doing.

Your background

    • 6+ years industry experience and expert knowledge using JVM languages; Spring Boot and functional languages is a big plus
    • Strong familiarity with *nix environment including bash and command-line tools
    • Deep understanding of database methodology and database systems and strong experience with relational and non-relational databases
    • Familiarity with RDBMS design for both OLTP and Data Warehousing is a plus
    • Excellent knowledge of web service technologies, architectures, patterns and REST best-practices
    • Deep understanding of distributed systems in a cloud environment (AWS a plus!), and event-driven architectures
    • Bachelors or Masters degree in Computer Science, a related field or equivalent experience.
    • Strong interpersonal and communication skills are required. Excellent command of the English language, both written and spoken is a must for communicating with a global team
    • Startup experience, and/or demonstrable contributions to open source projects or similar is a big plus

Hiring process

• Meet & Greet
• HackerRank test
• Home assignment
• Technical interview
• Pairing Session
• Meet the Management
• On-site/Values interview

Our values

- Diversity - We are diverse, independent thinkers and still one team with one mission.
- Openness and empathy - We learn and grow by listening to our customers and each other.
- Integrity - We always do what’s right for our customers, Returnly and ourselves - in that order.
- Team - EQ is as important as IQ. We make time to help each other out.
- Commitment - We are curious and fearless. We own risk, outcomes and everything in between.

We'd really love to hear from you, but before applying please check the following...

Read the values section above carefully and ask yourself if this is a good match for you personally. We want you to be an ambassador of these values!

Do you have all the skills required for this role? Can you demonstrate them? Be realistic - we will only consider applications that demonstrate relevant skills and match these role requirements.

Please make sure you have included a cover letter as part of your application. We want to learn from you and your achievements before we meet you in person!

About Returnly

  • E Commerce

  • San Francisco, CA, USA

  • 50-200

  • 2014

Returnly is the leading provider of digital return experiences for direct-to-consumer brands.

We are the only return solution that lets customers get the right item before returning the wrong one — with zero risk to the merchant. The result is a world-class shopping experience with an average consumer satisfaction score of 91.

We have also built a turn-key solution around our financial technology that includes returns management tools as well as hosted and fully brandable customer touchpoints like package tracking, online returns and exchanges and returnless refunds

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