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SEM Client Success Specialist/Manager in Madrid


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Job Description

SEM Client Success Specialist/Manager

Job Description

Job description

OrbitalAds is looking for a dynamic account manager with SEM expertise to join our fast-growing startup based in Madrid, Spain.

The successful candidate will work closely with the product, engineering, sales, and marketing teams to deliver on our ambitious business plan.

She/he will act as the face of the company in front of her customers' portfolio and will be responsible for evangelizing our marketing solutions to existing and new clients.

Her/his main goal will be to execute the marketing optimizations using our own-engineered solutions, explain them and make sure that it delivers great results for our clients.

What do we do?

In OrbitalAds we’re automating digital marketing. Our product maximizes search engine marketing results with Machine Learning and Natural Language Processing technology. You can learn more about this on

Your Main Responsibilities Will Be
  • Excel customer relationship, manage their expectations and keep clients happy
  • Have a complete and deep understanding of AdWords campaigns and keeps up-to-date on product launches
  • Explain product features to assigned customers
  • Monitor daily results and improve KPIs performance
  • Create ad hoc reporting and perform data analysis
  • Attend meetings and present Product performance for the assigned accounts
  • Make sure the client´s marketing goals are achieved with product actions, setting up a suitable action plan for each account
  • Come up with dynamic solutions and ideas for improved product features

What You Can Get From Us
  • You’ll receive a competitive salary based on your proven experience and merits
  • You’ll be part of the first batch of employees in our dynamic and high-growing startup that is revolutionizing the way that search marketing campaigns are optimized.
  • You’ll have the opportunity of helping create the products and articulate the Go To Market Strategy in a global basis.


Required skills and experience:
  • 2 years of experience managing client accounts.
  • Passion for online marketing. Up to date with the latest trends and best practices in performance marketing (SEM).
  • Degree level qualification in Digital Marketing, Economics, Business, Finance, Maths, Engineering, Data Science or Machine Learning is a plus.
  • Fluency in English is essential (any other languages is a plus).
  • Experience with Google products (Adwords, GA, GTM...).
  • Analytical mindset: You enjoy working with data and are comfortable with math and statistical analysis.
  • Good communication skills and team player, able to work with an international team.
  • Able to handle different projects and manage several accounts at the same time.
  • Humble, hard-working, proactive, creative and goal-oriented
  • Able to prioritize and meet weekly deadlines
  • Able to work independently and as part of a team
  • Ability to talk and manage tasks with Product and Business teams
  • Flexible, open-minded, dynamic and fun
  • You will also be a good fit if you are a team player with a strong “can do” attitude and you are willing to give your all to make this adventure a success!


About OrbitalAds

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