You will pioneer the set up and deployment of SalesForce from the ground up to meet the marketing, sales, service and support needs of our global commercial launch.
The aim is to provide a centralized and seamless solution that can be scaled up as we achieve market expansion and adopt new emerging business models. You will interface with external SalesForce consultants to adapt the system to our business requirements when needed.
Initially, you will be expected to participate in live service and support workflows for prototyping and testing before formally handing the tasks over to Customer Service and Support teams. You will be expected provide training and guideline materials to all company stakeholders who must interface with the Salesforce platform.
You will also participate in setting up KPI’s and other standards to track and report the consistent delivery of requirements expressed in our SLAs across various business models.
Native/ Advanced English spoken and written
Previous Salesforce Administrator experience (certification a plus)
Minimum education level BSc (IT / Business Administration / Sales and Marketing or similar)
Experience in Service and Support for software solutions
Familiarity with the Software Development Lifecycle
Creative and innovative problem solver
Excellent communication and organizational skills with attention to detail
Logical thinker who strives to achieve order and efficiency
Energetic approach to Project Management with ability to deliver in a fast-paced work environment
About Prisma Analytics