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Retention & CRM Specialist in Barcelona


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Job Description

We’re looking for a Retention & CRM Specialist to join TipsterChat! We are based in Barcelona but this position is Remote during the Covid-19 outbreak. Once it gets back to normal you will also have the option to work from our office in Barcelona next to the sea.

As a member of the Analytics and Marketing team, you will build transformative strategies that take the relationship with our users to the next level with the goal of increasing retention, revenue, and satisfaction.

What you'll do:
  • Manage several hundred active users and support on the analysis of consumer data
  • Identify proactive opportunities within our users set to provide campaigns that will increase customer satisfaction
  • Deliver messaging experiences at scale to increase retention and revenue
  • Execute, optimize, and analyze campaigns using internal tools and dashboards
  • Excellent verbal and written communication in Spanish and English and comfortable with online communication tools
  • Ability to work quickly and accurately in a fast-paced, deadline driven environment
  • Highly self-motivated and well-organized
  • Detail-oriented, focused, motivated, able to adapt to an ever-changing environment
  • Ability to multitask, prioritize among many demands and work with minimal supervision
  • Exceptionally resourceful; fearless in mining available knowledge bases to find answers
  • Data-driven, technical, proactive and curious
  • Innovative in coming up with new ideas and new ways to put them to action
  • Takes initiative and follows through on tasks, projects, and feedback
  • First to try new things and provide actionable feedback
  • Solution-forward and ability to think several steps ahead
  • A passion for technology and problem solving
  • Experience using Braze CRM tool preferred
  • Experience working in a customer/client-facing environment preferred
  • Experience with online advertising, analytics and social media preferred

About TipsterChat

  • Sports Betting

  • Barcelona, Spain

  • 11-50

  • 2019


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