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QA Engineer in Madrid


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Job Description

At Returnly we help brands that care about shopper loyalty offer better product returns. We are a financial technology services company that builds award-winning products that drive repurchase behavior and customer loyalty. We’re backed by smart money VCs in Fintech including some prominent members of the Paypal Mafia. Our headquarters are in San Francisco Financial District and we have offices in Chicago and Madrid. We are on a mission to de-risk online commerce and are building a team of amazingly talented people to help us do it.

About the role:

At Returnly, we value you as a whole person. We care about the skillset you bring to the table, but more importantly, we care about the kind of person you are, and the culture and attitude you bring to the table.

We are looking for an experienced Software Developer Engineer in Test that will be able to work in an agile way and enforce best practices in every stage of SDLC.
As an Engineer at Returnly, you will be part of the pod and your principal responsibility is helping deliver software of the highest quality. You will work with our quickly growing team of engineers to develop and validate features for different devices.

You will focus on the quality of the pod delivery and increasing the test automation scope with new specs.

What do we offer?

We have an office, and we prefer seeing each other often, but we already had a healthy WFH culture before Covid-19 came so when it happened, we just switched to every-day WFH. However, we would prefer if you live in or near Madrid so when we open the office again it won’t be a problem for you to enjoy it.

We have a very flexible approach to working hours. You can stop to go to the gym, get your little ones to or from school, meditate or do whatever you need or want. There is a need for a certain amount of overlap with Pacific Coast working hours needed for meetings and collaboration that does not fit into asynchronous communications, however we try to prioritise those, and your main collaborators are based on Spain. A lot of people at Returnly have families, we understand the sometimes unpredictable nature of life and we support everyone taking care of their loved ones and themselves, and we trust everyone to take advantage of this flexibility in a responsible way.

You will be provided with an Apple laptop and whatever you need to do your job comfortably and productively. As we are now unable to enjoy our awesome offices, special provisions to help you set up at home will be addressed.

Additionally, Returnly offers some benefits to all its employees, like private medical insurance, extra vacation days, team lunches, etc. Employees are eligible for extra benefits related to health & wellness and home utilities reimbursement. Every employee has an amount to setup home for working remotely.

Here’s what we look for in the attitude department:

    • You are a seasoned and versatile engineer, who is passionate about your work
    • You have a strong sense of ownership and responsibility
    • You are flexible and adaptable  
    • You like to solve problems
    • You are a craftsman in your trade but you understand when “good enough” is enough
    • You are analytical and have keen attention to details
    • You have your own opinions and you are not shy about them, however you value consensus and strive to achieve it
    • You lead your teammates by example, you’re the “go to” guy or gal
    • You’re not afraid to change your mind given new facts, nor are you afraid to admit your mistakes
    • You strive in semi-structured start-up environment with a lot of opportunities and plenty of ambiguities
    • You can wear multiple hats
    • You have excellent communication skills and are able to explain your ideas clearly and concisely and you enjoy sharing them
    • You are very serious about the quality of your work and you ask no less from your colleagues
    • You understand and are interested in both big picture and nitty-gritty details

What you'll be doing

    • Act as a quality owner for all Returnly products, integrations, and services
    • Design, develop and execute test (manual & automated)
    • Maintain test environments with test data
    • Analyze test results and failures
    • Report and track software defects
    • Influence product specifications and requirements
    • Work effectively with product and engineers in the pod
    • Pair with engineers to identify and prevent coverage gaps
    • Be a reliable, friendly source of feedback on new functionality and features
    • Awe your team by uncovering and preventing corner case defects
    • Improve QA tactics to make them even better

What we're looking for

    • Proven testing experience
    • Experience testing APIs with Postman, Paw, SoapUI,...
    • Javascript, Java, or Typescript demonstrable knowledge
    • Thorough understanding of testing methodologies and practices
    • Strong analytical skills, attention to detail, and problem-solving ability
    • Ability to communicate complex ideas and processes, simply and concisely
    • Fast learner, self-motivated team player who loves collaboration
    • Able to work in a fast-paced environment that requires frequent shifts in areas of focus
    • Able to work independently or under the supervision and take initiative to solve problems and challenges
    • Bug tracking software experience
    • Strong interpersonal and communication skills, with the ability to communicate and influence effectively across various departments
    • Bachelors degree in Science/Engineering or related technical field or demonstrated experience
    • Proficiency with MySQL or SQL databases to write queries for data verification
    • Excellent command of English, both written and spoken
    Nice to have
    • WebdriverIO / Mocha / Cucumber or similar
    • CD/CI, AWS, Buildkite,...
    • Docker, Kubernetes,...
    • Prior history of driving impact in a high-growth e-commerce/technology startup- Atlassian Suite (Jira, Confluence,... )

Our values

- Diversity - We are diverse, independent thinkers and still one team with one mission.
- Openness and empathy - We learn and grow by listening to our customers and each other.
- Integrity - We always do what’s right for our customers, Returnly and ourselves - in that order.
- Team - EQ is as important as IQ. We make time to help each other out.
- Commitment - We are curious and fearless. We own risk, outcomes and everything in between.

We'd really love to hear from you, but before applying please check the following...

Read the values section above carefully and ask yourself if this is a good match for you personally. We want you to be an ambassador of these values!

Do you have all the skills required for this role? Can you demonstrate them? Be realistic - we will only consider applications that demonstrate relevant skills and match these role requirements.

Please make sure you have included a cover letter as part of your application. We want to learn from you and your achievements before we meet you in person!

About Returnly

  • E Commerce

  • San Francisco, CA, USA

  • 50-200

  • 2014

Returnly is the leading provider of digital return experiences for direct-to-consumer brands.

We are the only return solution that lets customers get the right item before returning the wrong one — with zero risk to the merchant. The result is a world-class shopping experience with an average consumer satisfaction score of 91.

We have also built a turn-key solution around our financial technology that includes returns management tools as well as hosted and fully brandable customer touchpoints like package tracking, online returns and exchanges and returnless refunds

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