Through a unique combination of expertise, technology, and insight, we will guide your business in the creation of exceptional end-to-end digital customer experiences. Putting your customer at the heart of your organisation.
We work across industry verticals, with some of the world’s largest organisations, to transform their customer experience, reduce operational costs and improve customer and employee engagement.
Combining our own unique products and deep sector knowledge with award-winning technologies, we are one of Europe’s fastest growing providers of digital CX transformation solutions, supporting clients in over 50 countries.
We are also plotting a path to net zero with a commitment to the UN Sustainable Development Goals, and we are committed to diversity and inclusion within our workplace. Our workforce reflects the whole of society enabling us to deliver experiences for the whole of society.
As a Sabio Project Manager you will lead and manage projects through their entire project lifecycle, from gaining a thorough understanding of the solution through to successful project planning, deployment, business/service acceptance and project completion; all to time, cost and quality. You will be expected to manage multiple projects with high levels of complexity based on a range of different technology applications and platforms.
Key Responsibilities
Responsible for management of project planning, resourcing, supplier and subcontractor management, progress reporting, people management, quality, issue resolution and the continuing maintenance of good customer relations.
Responsible for Stakeholder Management, ensuring that progress is made by all parties with excellent communication skills should escalations be required to meet customer needs.
Responsible for management of project planning, resourcing, supplier and subcontractor management, progress reporting, people management, quality, issue resolution and the continuing maintenance of good customer relations.
Responsible for Stakeholder Management, ensuring that progress is made by all parties with excellent communication skills should escalations be required to meet customer needs.
Been fully competent within the field of project management. The role-holder will perform this role independently, with minimal supervision – which in turn provides a high degree of flexibility and delegated authority.
Production of appropriate documentation
Manage escalations within the customer’s organisation, should customer resources not meet agreed pre-requisites and deliverables
Manage collaborative working across all contracted parties
Monitor and own billing/invoicing milestones – generating invoice requests into Sabio Finance
Ensure cover is provided for periods of absence and that an appropriate hand-over is provided
To liaise with Sabio auditors as appropriate to provide evidence of Project Controls
Skills Knowledge and Expertise
Experience of working within the contact centre/customer services industry
Proven project management experience within a consultancy, systems integrator or customer service transformation environment
Experience with project tools (ranging from MS Project through to presentation via PowerPoint)
Experience of collaboration tools for the joint delivery of projects
Experience of workshop facilitation including internal and external resources
Experience of virtual project team management (e.g. matrix management across technical teams)
Excellent verbal communication skills and versed in the art of explaining issues clearly and in detail in both Spanish and English
Ability to create and maintain stakeholder management matrices
Ability to develop operational relationships with the customer and demonstrate the right level of empathy and understanding
Proven escalation handling techniques
Ability to act under own initiative to ensure projects stay on-track
Articulate and empathetic in all types of communication, able to handle bad news and to rectify complex situations
Ability to manage a set of independent projects to take account of dependencies and sequences. This is often in the form of an identifiable “Programme”
Benefits
This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.
Benefits may include
Pension Scheme
Remote/Flexible work
Life insurance
Private health and dental care
Cycle to work
28 days paid holiday a year- (this includes three Sabio days)
LinkedIn Learning
Plus many more! (Benefits are dependant on your base location.)
The Small Print
Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
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