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Product Designer in Madrid


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Job Description

Launched in 2019, TaxDown wants to be the leading platform for consumers and companies to manage their taxes and finances.

TaxDown was born with the aim of creating a technological platform that allows taxpayers to process their taxes from any device, maximizing their savings and making the process as agile and simple as possible. In less than two years we already have more than 60k taxers who trust us, and we thank them working continuously to keep helping them.

TaxDown is the only solution in Spain that allows you to file your taxes digitally, in less than 15 minutes, with less than 9 questions, and with an average saving of €385 per user.

We want to recover every euro that is yours by right. This year we have managed to save more than €3.8M for Spanish families. During our first 2 income tax seasons, we have revolutionized the way people do their taxes because we want to help everyone to better understand their tax obligations and rights, not just those who can afford a tax advisor.

The challenge? What if we manage to continue helping people and saving them money? What if all those people who are scared to death due to ignorance, who due to lack of resources cannot pay an advisor, or who innocently believe that the Tax Agency does a rigorous job with the tax return draft (¨Borrador¨), could have an affordable, simple solution that solves an obvious problem such as personal income tax filing? Well, they will probably feel very grateful, and that is what we like the most, helping and being useful.

There are more than 24 million people who file tax returns in Spain, and we want TaxDown to be the alternative they choose when the tax season arrives.


We are looking for a good person, who can become a world-class PD, optimistic, passionate, creative, dynamic, and analytical. Someone to lead our product efforts and seize the opportunity to build magical experiences for our taxers, in a market yet to be exploited, helping us to define and to execute our strategy and vision. Attracted to start-ups, technology and wanting to change the status quo. Willing to accept responsibilities above the average, a high degree of autonomy. This is a highly visible and impactful role that will own the product strategy and roadmap to acquire the next 1 million taxers on TaxDown.

Through trial and error, we have learned that people do not apply unless we provide a guideline. But what is more important to us than a number are the experiences you have had, and the skills you’ve developed, regardless of the length of time it took you to get where you are. Have 10+ years? Awesome, please apply. Have only 3 years, but feel you meet the requirements below? Great, please apply.

  • 3+ years’ experience crafting powerful product design stories, e-2-e design solutions, and conducting research on desktop, mobile, and cloud-based projects
  • Success innovating user interfaces, web/mobiles apps, and distance learning
  • Ability to ask, as well as answer, meaningful and impactful questions
  • Ability to go beyond the data to develop core insights about user behavior and understanding
  • Skills to transform these insights into actionable product and design outcomes
  • Success innovating user interfaces, web/mobiles apps, and distance learning
  • Experience with web analytics and/or software instrumentation/ data visualization (i.e. hotjar)
  • Possess excellent communication, presentation, interpersonal and analytical skills
  • Appreciation and valuation for crafting incredible customer service products and services
  • Deep knowledge of UX/UI end-to-end design tools (pen&Paper, Sketch/Figma, AdobeXD, Invision, Photoshop, Illustrator, Marvel, Zepplin, etc.)


  • Experience with customer behavior and gamification is a plus
  • Experience with illustration or animation (or both)
  • Experience participating in or leading user research sessions
  • Understanding of developer communities within the software or product space
  • Formal Degree in Design, Interaction/UX Design, human-computer interaction, or others relevant


Help us improve our product

  • Lead a hypothesis-driven approach to determine product-market fit of new and existing solutions, iterating constantly throughout the entire design and development cycle
  • Design cool UX/UI studies and reviews of TaxDown current design standards and methodologies
  • Take full ownership of the cross-platform user experience for projects from start to finish, including wireframes, mockups, and prototypes
  • Manage your own process: Identify and execute on high-impact projects, triage external requests, and bring projects to conclusion in time for the results to be useful
  • Work together across all disciplines of design, product management, engineering, data science, leadership, marketing, and planning
  • Support on UX development across geographies and cultures

User is king! Continuously work on understanding our taxers needs

  • Identify market opportunities through customer research and insights, and prioritize user needs to deliver on meeting user and company expectations
  • Conduct research using a wide variety of qualitative and quantitative methods (polls, interviews, online testing, group testing, or whatever you think could help to understand the value for the user)
  • Lead participatory and design thinking workshops with stakeholders

Support on understanding our user needs

  • Own client iteration process and focus on creating systems and tools for high-quality, high-efficiency customer interactions
  • Conduct research using a wide variety of qualitative methods (interviews, groups or whatever)
  • Lead participatory and design thinking workshops with stakeholders


We are a young spirit, dynamic, enthusiastic, and happy team, and we want to stay that way! Here are some reasons why you will love being part of our TaxDown family:

  • Be part of a new project that will reshape the future of taxes and personal finances in the world
  • A young-spirit team in a dynamic work environment, focused on your growth
  • Use of state-of-the-art technologies
  • Premium and cool office location in the centre of Madrid
  • Flexible working hours and environment, remote friendly
  • Competitive salary and possibility of participating in the success of the company
  • Workshops, Meet-ups & Hackathons
  • Futbolín, games, fun events… and free coffee & drinks. Beers sometimes too 🍻


About TaxDown

  • Fintech

  • Madrid, Spain

  • 2-10

  • 2019


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