We are Hostmaker – nice to meet you!
We are an excited bunch as we’ve come in at #3 on Deloitte’s UK Tech Fast50 2018 (http://www.deloitte.co.uk/fast50/winners/2018/winner-profiles/hostmaker/)
! It feels great to pause for a second and cherish being categorised
amongst such esteemed peers because on most days, we just keep our head
down and stay focused on our vision of unlocking the potential of every
home.
We deliver for our customers through a combination of thoughtful
interior design and attentive hotel-style services that delivers
superior earnings through our strength in dynamic pricing.
Hostmaker is a Series B funded fast-growing business backed by
institutional funding from technology,hospitality and real estate
investors. Marriott International, the largest hotel company in the
world, chose to partner with us for their first foray in to serviced
homestays, introducing Tribute Portfolio Homes (https://www.tributeportfoliohomes.com/) in 2018.
We have scaled rapidly in just four years across major international
destinations with offices in - London, Paris, Cote D'Azur, Rome,
Florence, Barcelona, Madrid, Lisbon, Bangkok, Kuala Lumpur and more to
come!
Our Culture
Our culture is important to us; it is open, inclusive, transparent
and honest. We love what we do, and make sure everyone in the team feels
valued, respected and important. We are striving everyday to deliver
the best possible experience to not only our hosts and guests but also
our wonderful employees (we like to call ourselves Pigeons, in honour of
our brand mascot, Sir P John.) We work hard, we have fun and we look
after each other.
What will you bring?
* You are a travel enthusiast, obviously.
* You are fluent in English and Spanish - any extra languages a bonus!
* You truly get Airbnb (for hosts and for guests), and you’ll get
extra points if you’ve previously worked in the hospitality industry
* You love problem solving and will go to any length to find a solution!
* You really, really love organising. No, really. Google calendars
are your thing and your email inbox is flagged, starred and filed to
perfection
* You've got a keen eye for detail - and you'll prove it to us by
mentioning your favourite holiday location in your application to us.
This is a little test we use to make sure you're not applying to every
job in sight
* Ideally, you’ve previously worked in a client-facing role and in
an organisation where coordination among departments was critical to
success
What you will be doing?
* Reporting into the Operations Manager.
* Going to be trusted implicitly with hosts’ most-prized possession: their home!
* Taking responsibility for scheduling the day for the Ops Team,
which can amount to over 20+ services! We do have scheduling tools that
help ease the burden though :)
* Helping the frontline team in the day to day and be their eyes in the office.
* Tracking our daily performance.
* Tracking the keys in order to update always their movements.
* Managing of the keys supplied to people in the field;
* Supporting/Helping the team focused on the guest experience to deliver the best service.
* Coordinating emergency logistics - no day is ever the same at
Hostmaker and it is our job to solve all those unexpected issues when
they arise to ensure that our guests have a flawless stay.
* Putting your slick social skills to use daily, liaising between
multiple teams across the business and, of course, our external
maintenance partners and suppliers.
* Working full-time, which means some weekends and bank holidays.
Alas, it can’t all be fun and games (but we do have plenty of those,
too!)
Pigeon perks
* A fast-growing, Series B company full of bright, engaged folks who’ll keep you on your toes everyday
* No mega-corp fluff: we focus on results, not face-time
* An incredibly talented team who can teach you anything from making the perfect roux to learning the node.js frameworks!