We’re Zego. Insurance made simpler.
We offer flexible motor, personal and commercial insurance that
allows everyone from delivery drivers to freelancers and businesses to
get insurance that suits their needs. A VC backed startup, we’re growing
rapidly and are launching new products every month. We are entering the
Spanish market with a bang and are looking for an Operations Specialist
to support in the delivery of disruptive new products.
The Role
Operations is one of Zego´s core teams - responsible for the delivery
of disruptive new products to market as well as the optimisation of
existing ones. We constantly rethink and redesign our processes to make
sure we create truly fit for purpose products that meet our customers’
increasing demand for flexibility and customisation.
We are looking for an Operations Specialist to support the Spanish
Operations team in the launch and optimisation of best-in-class products
and ultimately drive growth.
We are looking for someone with incredible attention to detail ready
to dive deep into a contract or policy document but also creative enough
to build new products, understand market needs and manage stakeholder
relationships.
It is an extremely varied and hands on role, where you will be
working cross-functionally both internally across departments and
externally with varied stakeholders [insurers, claims handlers, legal
teams, etc.].
The role is based in Madrid and you will be working with our London HQ on a regular basis.
As an Operations Specialist, the role will involve the following:
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Support on all phases of product development - from product definition through to development and launch.
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Liaise with internal teams to ensure products are fit-for purpose.
This means collaborating with Tech, Pricing, Customer Experience,
Compliance and more.
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Manage and negotiate with external stakeholder to develop new products.
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Optimise and improve daily operations, providing feedback loops and analysing product performance.
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Manage reporting flows.