Network Support Engineer in Madrid

Eurovision Labs

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Job Description

Eurovision Services is seeking a Network Support Engineer to become part of the Network Operations Centre (NOC). She/he will join the Global Operations & Engineering team in our technology hub in Madrid, Spain.


The ES Global Operations & Engineering team is the central point of contact for all customers receiving operational services from Eurovision Services. The team coordinates and manages the requirements and delivery of operational services for all events, including transmissions and media services between customers (e.g. media organisations, sport federations and event organisers). The ES Global Operations & Engineering Team is responsible for delivering high-quality services, achieving ambitious operational objectives, implementing reliable solutions to provide outstanding value and services for our customers while optimising costs to improve our bottom line.

Join the fast and exciting world of network appliance support. As Network Support Engineer you will be working as part of the Network Operations Centre (NOC) of Eurovision Services in Madrid. In this position you will provide Level 1 and Level 2 exceptional technical support to our global media network (FiNE). The NOC will be constantly in contact with Eurovision Services central MCR and other Operations departments.


In this role as Network Support Engineer you will:

  • Provide outstanding first line technical support (Level 1 and Level 2) of all transmission services and equipment in our FiNE network
  • Be responsible for pre-empting all possible faults and have a plan ready if any of these faults occur
  • Be responsible for logging and tracking incidents and service requests in our ticketing system and assigning them to the relevant teams
  • Escalate and follow up to L3 support either internally or with relevant providers when needed
  • Be responsible for interfacing with fiber suppliers in order to plan and execute fiber outages and maintenance works affecting our FiNE network
  • Manage the communication between end users and ICT supports teams
  • Promote process automation
  • Participate in the setup of monitoring solutions in order to improve service efficiency
  • Produce documentation in English
  • Provide exceptional customer service to all customers (internal and external)
  • Work during office hours with evenings and weekends on-call on a rotating basis


The successful candidate must have some experience working as part of a technical support team working with relevant technologies.

  • Some experience working with LAN and WAN topologies, IP infrastructure knowledge
  • Knowledge of advanced troubleshooting methodologies
  • Experience with network monitoring solutions
  • Experience on Linux and Windows running tools, scripts and applications
  • System administration skills
  • Strong problem solving, ability to work under pressure with a high sense of urgency
  • Self-management and ability to work independently with limited supervision
  • Good communication and interpersonal skills, ability to work effectively with remote teams
  • Ability to work flexible hours and on call on a rotating basis covering 24/7 environments


Additional experience in the following areas would be a bonus:

  • Experience working collaboratively with geographically distributed and international teams (our headquarters are located in Switzerland)
  • Some experience in working on live sports events in a broadcasting environment
  • Knowledge of digital video concepts (container formats, codecs, compression schemes, tools, best practices, etc.)
  • ITIL certification.

Perhaps you are missing some of the listed skills and required experience, but you are self-motivated and eager to learn? Then we still want to meet you!


  • Be part of an outstanding multi-cultural and international team of engineers
  • Get involved in Tier-1 media projects with impact and visibility
  • Occasionally travel to our headquarters in Switzerland for workshops and training
  • Enjoy our technology hub, designed to foster a culture of sharing, openness and creativity


Degree in Computer Science, Software Engineering, Telecommunications Engineering or similar degree (Master or Bachelor).


  • Competitive salary and benefits
  • 28 working days of vacation for all employees
  • A flexible 40-hour working week for work-life balance
  • Recognition bonus system
  • Personal incentive plan
  • Private health insurance
  • Company pension fund
  • Ticket restaurant card
  • Public transport card
  • Sponsored gym membership
  • Choose your own laptop backpack
  • Start-up culture but with a consolidated business behind it
  • A multi-cultural environment, made up of a dynamic and international team
  • Enjoy long-term stable employment


Discover more about Eurovision Services at

The EBU ou Eurovision Services is an equal opportunities employer committed to building an inclusive workplace where everyone feels heard, safe and valued through a culture free of discrimination.  We welcome applications from all communities

  • Media

  • Privately Held

  • Geneva, Switzerland

  • 150-200

  • 1953

About us:

The European Broadcasting Union (EBU) is the world’s foremost alliance of public service media (PSM). Our mission is to make PSM indispensable. We have 73 Members in 56 countries in Europe, and an additional 33 Associates in Asia, Africa, Australasia and the Americas

We are one EBU with two distinct fields of activity: member services and business services.

Our member services strive to secure a sustainable future for public service media, provide our Members with a centre for learning and sharing and build on our founding ethos of solidarity and co-operation to provide an exchange of world-class news, sports news and music.

Eurovision Media Services, our business arm, has an outstanding global reputation and is the first choice media services provider for many media organizations and sports federations around the world.

We have offices in Brussels, Rome, Dubai, Moscow, New York, Washington DC, Singapore and Beijing. Our headquarters are in Geneva.

Discover more about the EBU on and EMS on

About Eurovision Labs:

Eurovision Labs in Madrid is the new technology hub for the EBU's new subsidiary, Eurovision Services. The Labs will be responsible for delivering media & broadcast core solutions applying the most advanced software engineering techniques. The new offices in Madrid are specifically designed to boost creativity and facilitate innovation and learning in an amicable work environment. As part of the technology team, you will be working with top international engineers specialized in media while seeing your developments applied in Tier-1 worldwide sports and news content. The applicants will be part of a small, talented and motivated core team that will support Eurovision Services in delivering the most innovative and reliable solutions for our customers around the world.

Join our new technology hub in Madrid:

No vacancy, but you think your profile could be of interest to us? Are you self-motivated and eager to learn? Then we want to meet you!

We are seeking profiles from the software and telecom industry which are passionate about software, internet and telecommunications. If you are hands-on, have some knowledge of programming, scripting, Linux OS, IP stack, networks, devOps, integration, QA or project management then let’s have a chat to see how you can fit the team.

Once on board you will:

• Be part of an outstanding multi-cultural and international team of engineers,

• Get involved in Tier-1 media projects with impact and visibility

• Occasionally travel to our headquarters in Switzerland for workshops and training,

• Enjoy our labs, designed to foster a culture of sharing, openness and creativity,

• Choose your working environment: Apple MacOS or Microsoft Windows.


Degree in Computer Science, Software Engineering, Telecommunications Engineering or similar degree (Master or Bachelor).

Benefits & Perks:

Competitive salary and benefits.

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