Madrid Operations Manager in Madrid


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Job Description

At Airsorted our mission is to make hosting hassle-free for everyone. We’ve already managed over €70,000,000 in host earnings, managing 1,000s of homes in multiple cities around the world.

Working at Airsorted, you’ll be part of a dynamic, creative and supportive team, working together in our quest for global domination!  

*Start Date ASAP*

What will you be doing

Objective: Build the foundations for Airsorted Madrid to scale and grow

The Madrid Operations Manager / City Manager's main objectives are to optimise operations, grow the user base, and develop a high performing team. They will be fully accountable for hitting all local growth and operational targets while building a team focussed on achieving our mission of making hosting hassle-free for everyone.

This is a role for someone who has proven management experience in B2C markets. Sales and Operations experience are a bonus. Strong City Managers are resourceful and highly metrics driven. They are keen to understand the customer journey and strive to continually improve the experience. They are natural relationship builders - maintaining a strong network of linen suppliers, cleaners and, and a high performing team to drive the day to day operations.

Hit growth targets - Collaborate with Central Growth Team to optimise the sales funnel

  • Regional knowledge is crucial. Become an expert in the local short term property management market with a clear understanding of regulations
  • Collaborate on online and offline marketing campaigns to generate leads
  • Use your local knowledge to target specific customer persona
  • Localise online content for web visit to lead conversion
  • Collaborate with Global Sales Operations Manager to maximise sign to live conversion

Improve the host journey

  • Embed the Airsorted customer promise throughout the host lifecycle
  • Minimise property churn through operational excellence and retention activities where necessary
  • Champion the Customer at every opportunity. Hold regular feedback calls on host journey and service. Drive improvements with your Operations Team

Set up high performing operations

  • Build relationships with suppliers; agree SLAs, provide regular feedback through reporting and in-person meetings
  • Collaborate with Central Ops Team to optimise cleaner supply to be in line with growth forecasts
  • Create and monitor quality control checks across portfolio

Build and retain a high performing team

  • Train and develop team members to excel in their roles
  • Focus on raising the bar in terms of service quality, team performance and output
  • Build company culture in the local market to attract and sustain employee base
  • Oversee supportive, empathetic line management to bring out the best in people
  • Provide career and development opportunities to retain key talent

So, what is your background like?

  • You are an executor, able to juggle and prioritise conflicting deadlines effectively
  • You are not scared of rolling up your sleeves and getting hands-on
  • You have startup experience - ideally in an B2C Operations role
  • You have experience building and managing great teams
  • You have a positive outlook
  • You are a natural motivator
  • You speak native level Spanish


About Airsorted

  • Hospitality

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