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Lead Customer Support Engineer in Paris

Weglot

Workplace
Onsite
Hours
Full-Time
Internship
No
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Job Description

What is Weglot?

Weglot is a tech startup building an API-based multilingual solution. By integrating one of our clients to a website (Javascript library, WordPress plugin, PHP libraries), your website will be linked to Weglot’s translation API and will be translated.

Weglot provides a friendly environment to manage your translated content through your account on Weglot’s platform.
Reaching more than 7,000 users in 1 year, we’re growing fast and looking for super talented people to strengthen the team.


What are we looking for?

We are looking for our Lead Customer Support Engineer! We are looking to fill a key position: you will be part of Weglot's core team.
At Weglot, the customer support is key. It provides both tangible value to our end-users and a unique way to collect feedbacks for product improvements. You are the bridge between the customer and the internal team and the happiness of every new and existing customer is your top concern.

At first, you will help users to integrate and use Weglot. You’ll mainly communicate with them to solve their issues (via email or live chat), regarding (i) integration, (ii) button customization and (iii) Weglot platform general usage.

Then, you will be in charge of the overall support process improvement, identifying relevant tools available, recruiting and structuring support KPIs.

You will work closely with the 2 co-founders and report directly to them.

If you are talented and passionate about helping and solving users problem, willing to provide best-in class experience to Weglot thousands of users and if you want to work in a small and fast growing environment, then we’d love to hear from you :)!

 

RESPONSIBILITIES

  • Maintain product expertise
  • Educate users and customers, explain complex technical concepts
  • Solve any users/customers issue
  • Create technical content (blog posts, FAQs, video, tutorials and others)
  • Select best support management tools available based on an educated decision process
  • Build KPIs to track and measure the support load
  • Structure customer's’ feedback process to fuel the product roadmap
  • Recruit and manage support agents

 

REQUIREMENTS

  • Hybrid background of communication and technical skills
  • HTML/CSS strong skills
  • Knowledge of PHP and Javascript
  • Professional experience in a client-facing technical role
  • Previous professional experience in a technical customer support team is a big plus
  • Great communication skills (thoughtful, patient, and friendly communicator)
  • Very high degree of autonomy
  • Full professional English proficiency

BENEFITS

  • Equity package
  • Work in fast evolving environment


To apply, send an email to Rémy (cofounder and CTO) at remy@weglot.com


 

About Weglot

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