Lead Backoffice in Barcelona

The challenge

For you as a specialist, the world of securities is as clear as a bright blue sky and you have the mentality to keep up with the rest of us. Delivering exceptional customer service, ensuring all service levels are met, while adhering to regulatory and internal guidelines and controls is our mission. Open communication and top-notch service is what's expected.

Your responsibilities

• Oversee and control the daily BPO process;
• Enhance existing and create new BPO processes and procedures;
• Reconciliation of the internal and external administrations;
• Monitor and report the BPO activities to the management of Ohpen;
• Monitor, report and discuss the SLA report with the client;
• Participate in stand-alone projects;
• Be the go-to person for all colleagues regarding securities;
• Transfer your broad back office knowledge to the rest of the team;
• Operational and client focus.

Your profile

The world of securities holds no secrets for you. You are experienced in the financial industry and specialized in all back-office activities regarding securities offered to the retail segment. You are ambitious, and know how to deliver exceptional customer service. Sharing your knowledge in the team is key and by doing this, you are able to lift the entire team to a higher level.

• At least 5 - 8 years of relevant experience;
• Financial services background and experience in securities is a must;
• A can do attitude towards problem solving;
• Strong analytical skills and accurate;
• Operational and client focus;
• Great communication skills;
• Fluent in Dutch and English both verbally and in writing.

Excited?

Call Suzanne Laan at HR on +31 020 722 1028 or send in your resume and cover letter to work@ohpen.com and find out your true potential.

No-Nonsense | Ambitious | Human | Driven | Savvy | Perky | Honest

You work in an ambitious and enthusiastic team in the city centre of Amsterdam. We do our utmost to make our working environment as fine as possible. Think of a gym of 120 square meters, including changing rooms and showers where kickboxing and yoga classes are offered. Relax rooms with a pool table, table tennis and a canteen with a bar in one of the most beautiful canal houses of Amsterdam.

About Ohpen

Ohpen is a young, ambitious and dynamic company in cloud Banking Software Development. Founded in 2009 by a team of highly experienced banking professionals and software engineers that all share one mission: Reinventing Banking Software. And extinguishing inflexible and expensive legacy software while we’re at it!

Every day we love to aim high, exceeding expectations of our clients, our partners, our suppliers and ourselves. When you are passionate about your job and have a winning team to back you up, opportunities at Ohpen are endless.

Our clients are (large) financial services providers with a focus on mutual fund and savings offerings, dedicated to retail customers.