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Junior Operations Support in Madrid


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Job Description


Deliveroo is on a mission to transform the way the world thinks about food delivery. It’s not a chicken chow mein and a night on the sofa anymore, it’s your favourite local restaurant, it’s a dinner party, a date.

We’re five years in, and along the way our team have taken hundreds of ideas from brainstorms to global roll-outs, like Deliveroo Editions – bespoke kitchens designed to host a locally-curated selection of restaurants. Editions are our solution to ensuring that our customers have access to the best of the food-scene, no matter where they live.

And that’s just what we’re like at Deliveroo, no compromise allowed and lots of food-inspired challenges to sink your teeth into. Out-of-the-box thinking is actively encouraged and we move quickly to make great ideas happen. We’re energetic, fast-paced and blow off steam with free-for-all Friday lunches.

It’s a formula that’s working too – we’re bringing great food to customers in 12 countries and 200 cities.


We’re looking for talented people to join our Operations Support department and help to keep our hard-working riders happy and motivated. Rider Support drives Deliveroo's relationship with riders, building a community and keeping them at the heart of everything we do. This is the perfect opportunity to take your first steps in an exciting, fast-growing business and develop your operational abilities.

Your responsibilities include:

    • Supporting the implementation of new process to drive efficiency within the team and provide amazing service to our riders

    • Managing inbound queries from our riders

    • Dealing with and coordinating responses to escalations and working to better our issue escalation processes

    • Providing excellent customer service to our riders

    • Creating, analysing and sharing reporting with relevant stakeholders 

    • Handling administrative tasks


    • Written and verbal English
    • Clear and engaging communication skills in person, on the phone and in writing
    • Ability to deliver complex messages and explain concepts clearly and succinctly to a diverse audience
    • Refined interpersonal skills, ability to empathise and connect with people from a wide variety of backgrounds
    • Significant experience in a people-facing role
    • Availability on weekends
    • Zendesk knowledge


We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups around.


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