Are you ready for a new challenge?
Celonis is the leader in business transformation software, turning process insights into action with The Celonis Intelligent Business Cloud, built on the process mining technology it pioneered. For Global 2000 companies, transforming to an intelligent enterprise has become a key strategic priority. Celonis disrupted what had previously been a manual, time-consuming and expensive consulting-driven approach to jump-start and operationalize change in transformation initiatives. Companies around the world including Siemens, L’Oreal, Uber, 3M, Lufthansa and Vodafone rely on Celonis technology to guide action and drive change to business processes, resulting in millions of dollars saved and an improved experience for their customers. Headquartered in Munich, Germany and New York, New York, Celonis has grown 5,000% in 4 years and 300% in the past year. In 2019, Celonis reached a $2.5 billion valuation, after receiving a $290 million Series C funding round. Since opening its US headquarters in New York in September 2016 it has quickly added blue chip customers like Lockheed Martin, ExxonMobil, Honeywell, and Mars to its client roster. The US is the fastest growing region for Celonis and will soon exceed 50% of its total revenue. In addition to its offices in the UK, Netherlands, and Japan, Celonis is expanding US offices in New York, San Francisco, Raleigh, Ann Arbor, as well as Latin America.
We are looking to hire a 1st level support engineer for the Celonis internal IT Team in our Madrid office.
- Resolve, transfer or escalate IT tickets raised by internal employees
- Work in an international IT support team to solve issues globally
- Troubleshoot and resolve various technical issues via phone, email and remote control
- Operating, transporting, adjusting and installing/configuring computing and related equipment (Mac/Windows environment) for the workplace
- Communicate with our users and staff to understand, identify, document and resolve problems
- Performing simple repairs to computing and related equipment
- Develop documentation/user guides for common user issues
- Mobile Device support for corporate smartphones
- On-site support for the Celonis Madrid office
...have experience in desktop support and equipment
...have worked in a Windows environment (Windows 10, Windows Server 2012/2016)
...have basic knowledge of Active Directory
...have basic knowledge of TCP/IP networks
...are a very good service provider
...are a team player, also able to work independently
...see people as the fundamental pillar of our success. Therefore, we invest into the personal growth and skill development of each individual alongside with the strength finder test
…offer attractive compensation models (best-in-class salary, stock option packages, employee referral bonus, family service, flexible working hours, …)
...are visionary and one of the fastest growing Software-Unicorns in the world
...are Process Mining experts and developed the world's most powerful tool for analysing, optimising and transforming all IT-supported business processes: the Intelligent Business Cloud
...distinguish ourselves through a unique combination of innovative start-up atmosphere paired with great professionalism and self-responsible work
Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.