Whisbi’s Live Engagement Platform helps brands maximize website value and convert more web visitors into customers by engaging & guiding them at every step of the customer journey. Our platform combines, live video, chat, voice, web/content sharing, and chatbot. We are transforming Digital Sales & Marketing through differentiating online customer experiences that improve Live Engagement and increase sales conversion. Whisbi has been shortening sales cycles for large enterprises for over ten years, by delivering Live Engagement solutions that engage customers in the exact moment a sales decision occurs.
Our customers are global companies in Telco, Auto, Insurance, and Retail, who want to create winning omnichannel customer experiences online. Whisbi’s all-in-one, software-as-a-service allows Marketers to add a layer of interactivity and personalization to their websites and online marketing campaigns while enabling Sales and E-Commerce executives to increase their conversion rate quicker and more efficiently than ever before.
To cut to the chase, this is what we do:
About the role
As an Implementation Project Manager, you will be the central point of contact for a portfolio of enterprise clients during their onboarding period, making sure they Implement our SaaS solution smoothly following the best timings. As the main responsible for their initial journey with Whisbi, you will make sure to set our clients for success from the beginning by coordinating the software implementation with the different teams involved.
In this cross-functional position, you will be able to achieve common goals only by promoting and ensuring a smooth and strong collaboration with the Sales team for understanding requirements and project scope, and with the Customer Success Team for making sure we are meeting clients' expectations and the internal technical implementation team for following up your guidelines.
About the team
Whisbi provides deeply integrated online sales solutions based on conversations. We serve customers in 37 countries, with full software support in 11 languages. We have an international Implementation and Onboarding team, reporting to the Head of Implementation. You would be working with team members based around the world. For this reason, we are looking for an open-minded person with a very international mindset. We are headquartered in Barcelona, Spain. You will be part of an international team of professionals striving to lead our market segment globally by keeping our customers performing and most of all, happy.
What you'll be doing on the team
In the first month, you will:
- Get to know Whisbi's software and how it is used among clients.
- Understand the workflow between Sales, Customer Success, and Technical Implementation teams.
- Get familiar with how the product works, its different configurations, and how it gets implemented.
- Discover our clients and what's their stage in the implementation process
- Learn about the different tools and software used by the team
By month 3, you will:
- Learn the implementation processes and steps involved.
- Get more aware of each client’s situation in the implementation process.
- Be able to manage your first implementations, supported by the other Onboarding Project Managers.
- Be able to communicate with both external and internal stakeholders for launching your first projects
By month 6, you will:
- Be managing multiple implementations by yourself.
- Contribute to improving the onboarding process.
- Have full autonomy on ticket creation and project management.
- Know who you should communicate with to unblock/accelerate an onboarding
About you
- You have experience in project management and collaborating with different departments (commercial and technical) at an enterprise level.
- You have a commercial approach for translating technical requirements into a business term.
- You are a comfortable communicator, you know how to communicate orally and in writing to different audiences.
- You have a strong ability to understand, scope, and manage a project in each phase, collaborating with both internal and external stakeholders.
- Experience in managing technical integrations, from CRM to Analytics tools is a plus.
- You have knowledge of Customer Experience best practices.
- You speak English at a business level (and ideally, Spanish too) - our clients are based all over the world.
- You love a fast-paced environment, where every day is a different one as we don't care about time. We care about objectives.
About us
We can offer you a great culture and the following perks:
- Competitive salary 💰
- Flexible compensation plan with tax-free benefits 💸
- Financial well-being platform - get the most of your salary with Payflow 🏦
- Career progression opportunities 🚀
- Flexible schedule ⏰
- Fully remote work options - but we also have an amazing co-working space in the city center of Barcelona 🏠
- Free coffee & beer ☕️🍺
- Healthy life with Andjoy💪🏻
- 23 days holiday + 3 Whisbi Well-Being days 🌴
- Pet Friendly 🐶
- Yoga classes 🙏🏻
- Online language classes 👩🏽🏫
- International & multicultural environment 🌏
- Fun environment & team: company events, celebrations, etc. 🎉
Follow us on Instagram and see what we are up to or have a look at Glassdoor to see what it's like to work at Whisbi!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
