What we do
We co-create and distribute AI applications for medical imaging - Bridging the gap between Physicians and Engineers
Why we do it
With more and more data, Medical Imaging is becoming more and more complex. We use Artificial Intelligence technology to transform Medical Imaging. This is a fantastic opportunity to empower physicians, saving them time, bringing them closer to their patients, and helping most of the population get access to the best modern care.
How we do it
A journey is not only about what we do but also about how we do and look at things. We place our values at the heart of our work.
Centered on customer needs, the foundation of our unique team are:
Sharing, Expertise, Passion & Humility, Integrity
We are looking for a talented Head of Operations to join us.
As the Head of Operations, you'll lead all our deployment, training, invoicing, service and maintenance activities. Your main responsibility will be to build the team, tools and processes to scale a fast-growing software as a service business: Installation, Training, Cash collection, Customer Success, Service, Upgrades, Complaint Handling, Regulatory activities
You will be expected to:
Build and scale a team, as needed, to support key project
implementations and post-execution performance to ensure expected
Take ownership of leading projects, including providing oversight and accountability to setting milestones, charting timelines, determining deliverables, allocating resources, tracking progress, facilitating cross-functional meetings, communicating performance, etc.
Think critically to create and improve operations processes, overcome potential implementation risks and issues as well as contribute to the optimization of day-to-day operations activities.
Manage subscription, invoicing and cash collection operations
Lead customer service and support activities and implement organization and tools to provide level 1, level 2 and level 3 support in close collaboration with our business partners.
Lead all complaint handing activities in a regulated environment.
B.A. or Masters degree
At least 5 years of work experience focused on complex project implementation and/or program management operations in a management consulting firm, Healthcare or B2B SaaS start-up.
• Expertise in Enterprise IT & Network
• Cloud Deployment & B2B SaaS businesses
• Ability to work cross-functionally across various departments and roles
• Exceptional project management and organizational skills
• Decision maker and clear thinker
• Customer focus
• Fluent in French and English
• Strong communicator with excellent ability to work in a team environment
• Prior work experience in a dynamic start-up environment preferred
2 to 3 interviews. Hiring process closed in a few days.
Location: Tour Montparnasse, 53ème étage, 33 avenue du Maine, 75015 Paris, France
- Contract Type: Full-Time
- Location: Paris, France (75008)
- Education Level: Master's Degree
- Experience: > 5 years