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Head Of Operations in Barcelona

Twinero

Workplace
Onsite
Hours
Full-Time
Internship
No
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Job Description

Do you agree the old ways of financing are outdated & accessing financing should be more simple, faster and enabled for everyone?


In Twinero, we believe in financial services that are leading the way in the Age of Technology, not lagging behind and failing to meet the needs of consumers, which are changing and evolving faster than ever.


If taking a leading role in a startup-minded team that has proven itself on the market for many years & truly is a technology-first FinTech venture sounds like a great idea, we'd be thrilled to hear from you!


What will I do?

  • Take complete overnship of Debt Collection and Customer Service teams
  • Gradually separate and establish a dedicated Outbound Telesales team
  • Constantly follow a set of predetermined KPI's, seeking efficiency improvements and operations excellence
  • Lead debt collections strategy, seeking the perfect mix between inhouse and outsource efforts
  • Be on top of most day-to-day operations and processes, defining and implementing improvements
  • Play an important role with regards to compliance, AML, anti-fraud and HR matters
  • Gradually increase involvement in Business Development & Partnership establishment
  • Be involved in all major decision-making processes, concerning all core functions of the business
  • Closely work with Legal, Risk and Marketing managers
  • Report directly to CEO & in some occasions to the Board of Investors
  • Organise regular team trainings & performance review sessions

What qualities / abilities / experience should I possess?

  • Past experience in non-bank lending or banking industry, in a mid-senior/senior role related to Operations and/or Debt Collection
  • Advanced understanding and demonstrated track record of Debt Collection management
  • Experience in the fields of Compliance and AML in Spanish market
  • Past involvement with fraud prevention in lending
  • Skillset to set up and run a call center team, including call center software
  • Ability to operate in a very dynamic, startup-minded international team
  • Demonstrated track record of team leadership
  • Past involvement with data protection process enforcement, risk management and client segmentation will be considered as an advantage
  • Experience with non-bank lending and microlending product structuring is a plus
  • Excellent level of both Spanish and English

What do we offer? 

  • Spacious office in the very heart of Barcelona (Paseo de Gracia)
  • Dynamic and challenging environment in a very ambitious, international team
  • Direct opportunity to impact established products, as well as work on new solutions
  • Amazing opportunity to work with all the main business stakeholders
  • Competitive salary package
  • Opportunity to participate as a leader in international expansion projects
  • There is always someone up for a beer after work


Sounds good, right? Don't wait to apply. Apply & then await a message from us!


 

About Twinero

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