Energy Specialist: Customer Operations - Spain in Madrid

Bulb.co

Workplace
Onsite
Hours
Full-Time
Internship
No
Share offer

Job Description

Description

Bulb launched 3 years ago in the UK and we are now the fastest growing private company in the UK. We’re now expanding internationally and looking for the starting team who will help change the energy industry in Spain.

At Bulb, we’re on a mission to make renewable energy available and affordable with great service to as many as possible and to help them use it wisely. We are a technology-driven company making energy simpler, cheaper, and greener.

As a Customer Service Representative, you’ll be responsible for Bulb’s member experience in Spain. This role calls for a combination of strong operational execution, member support, strategic thinking, analytics and close attention to detail. You’ll constantly be learning about member experience, technology, and the energy industry while delivering excellent service.

What you’ll do

You’ll be responsible for the deployment and execution of a world class operation and be part of the starting team building the business in Spain.
You’ll assist Bulb’s members through email, online chat, and phone with a wide variety of inquiries
You’ll identify local product improvements and work with engineering teams to bring these ideas to life
You’ll take the initiative on improving the member experience and use analytics to test the results
You’ll design new processes and playbook these results to share with other teams
You’ll work in a fast paced, target-focused environment constantly striving to deliver the best member service
 

About Bulb.co

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