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Director of Product Management - Voice & Video (EMEA Region) in Madrid


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Job Description

The Who, What, Where and Why


Are you interested in playing a critical strategic role expanding and growing a disruptive new business in a new region? Do you have experience of influencing product development in the US from EMEA?

Twilio is hiring a Regional Director of Product Management to lead product management for its Voice and Video business unit in the EMEA region. In this role, you'll have the opportunity to define the Twilio voice and video experience for EMEA customers and drive the expansion of Twilio's footprint throughout EMEA countries. Twilio already has a strong presence in Europe with data centers in Ireland and Germany, offices in London, Berlin, Madrid, Malmo, Tallinn, and Prague, and sales and sales engineering presence throughout the region. Now we're looking for an entrepreneurial and driven product manager who can drive the product improvements and provide the in-region support necessary to accelerate Twilio's expansion in the region.

The right person for this role:

   •    Is obsessed with delivering the most customer-centric experience on the planet, showing proven success in ownership, bias for action, and thinking big

   •    Excels at working with and supporting sales teams in an enterprise business-to-business context on strategic mission-critical applications and opportunities

   •    Has experience working across the diverse cultures and business environments in EMEA, especially in the UK, France, Germany and Nordics

   •    Exhibits excellent judgment, prioritizing between existing versus new customers

   •    Is a strong business owner, comfortable sharing vision with senior leadership, but also working closely with engineering teams to dive deep into details to make ideas into reality.

   •    Understands the technical and architectural challenges developers face when building a sophisticated, polished web or mobile application

   •    Has experience collaborating remotely from "outside HQ" to drive initiatives that solve regional needs

   •    Understands programming fundamentals and isn't afraid to write code – you'll be drafting mock REST and client-side APIs, and occasionally building simple demo applications to share your product's capabilities and your vision for its future

   •    Has communications industry experience including direct experience with technologies/standards such as SIP, VoIP, WebRTC, etc. and an understanding of the telecom environment throughout EMEA

   •    Is willing to travel frequently, as much as 75%, primarily throughout EMEA region

In this role, you'll be the point of contact for Twilio's Voice & Video product management and strategy for our customers and sales teams throughout EMEA–meeting directly with customers and prospects, fielding day-to-day product management inquiries from the field, and engaging with our largest customers, other product managers, and cross-functional teams to design, deliver, and support solutions to customer needs. This means that you will own:
   •    Own the product roadmap for your region's needs, and work with Twilio's distributed product teams to define and deliver the product and commercial initiatives necessary to make customers in your region successful

   •    Discover opportunities and solutions by gathering feedback from customers, prospects, and sales/sales engineering teams 

   •    Work with Twilio's globally distributed product team to evolve existing services and define new ones, prioritize their features, and craft their user experience–this means iterating with other product managers on feature specifications, API mocks and UI wireframes

   •    Represent the product roadmap and key business metrics as it relates to your region's unique needs to Twilio’s technology executives, customers, and to product teams across the company

Twilio's mission is to fuel the future of communications. We do that by focusing relentlessly on building the most robust, programmable, customer-centric communications platform on the planet. The Programmable Voice & Video platform daily reaches more than two million developers globally.

Either working in our beautiful office at Paseo del Club Deportivo, 1, Edif. 17 in Madrid, or the option to work remotely, you should expect the normal perks.  What you will also get to experience is a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

About us:

Founded in 2008, Twilio has over 1,000 employees, with headquarters in San Francisco and other offices in Bogotá, Dublin, Hong Kong, London, Madrid, Mountain View, Munich, New York City, Singapore, and Tallinn.

More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.
Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.


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