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Desktop Support Technician in Madrid


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Job Description

The Desktop Support Technician is responsible for effective provisioning, installation/configuration and maintenance of systems, hardware and software related to our internal users.

Who we are:

We are a young multi-cultural company based in Lausanne, Switzerland, with offices in London, Madrid, Seattle and Beijing. Although the words “young multi-cultural” might seem just like buzz words, we have in fact an age average of 31, with people from 33 different nationalities.

We will trust you to:

  • Provide 1st and 2nd level IT support
  • Work together as a team to achieve common goals
  • Configure new laptops and install software
  • Setup other office and conference equipment
  • Ensure security updates are applied to all our systems
  • Completing internal user moves including desk equipment and phones
  • Deliver IT Inductions/Onboarding of new starters
  • Disable expired accounts in accordance with HR requirements
  • Manage IT asset inventory and desktop computing hardware lifecycle
  • Grant Access Permissions to users according to requests
  • Use and maintain Active Directory data
  • Participate in small IT projects
  • Maintain the IT Services Knowledge Base
  • Help new joiners to integrate to our company without any IT issues

You must have:

  • Excellent communication skills in English; verbal and written
  • Minimum of 3 years of professional experience in providing level 1 and 2 technical support and using IT support ticket management systems (Zendesk, JIRA)
  • Experience and knowledge in installation, configuration and troubleshooting of Windows and MacOS laptops
  • Basic knowledge and experience in troubleshooting issues in wired and wireless networks
  • Easy to approach mentality, flexibility and customer service focus
  • High motivation, team-oriented way of thinking and ability to meet deadlines
  • A keen eye for detail
  • Willingness to learn, grow and share new skills and tricks with the team

We offer:

  • 25 days off per year and a week of Christmas office closure
  • Participation into the company's annual bonus scheme
  • Professional development opportunities
  • Plenty of social & fun events, including team building events
  • Christmas party, summer barbecue, monthly happy hour
  • Fruits & snacks in the kitchen as well as tea & coffee
  • In-house well-being activities including free weekly yoga
  • A variety of self-organized activities from a ski trip to improve sessions and a football/rugby club

How to apply

Please submit your application in English.

Applicants must be Spanish or EU citizen, or have a valid Spanish work permit.

Agencies must first contact and confirm agreement to our T&C’s, failing which any exclusivity and/or candidate representation right will be considered to be waived.


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