Data Analyst (Zendesk/tools) in Barcelona

Glovo

Salary
Undisclosed salary
Workplace
Onsite
Hours
Full-Time
Internship
No
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Job Description

Glovo (glovoapp.com) is looking for world-class Data Analyst to work in our Barcelona office. You are passionate, proactive, data-driven and hands-on? You want to evolve in one of the fastest growing Start-ups of Barcelona, building a product that will change people´s day-to-day and disrupt On-demand market?


Within the team, you will perform the following tasks:

  • Provide technical leadership of Glovo’s Zendesk instances and their integrations with Zendesk Chat / Zopim, and other systems.
  • Analyze, come up with insights and draw conclusions from data: build tools to see clear and far, and propose decisions in consequence.
  • Collaborate with operational teams to continuously improve the usefulness and impact of external support tools via process, content, and tech changes.
  • Assess needs for new external support tools globally and lead the selection and implementation processes for those tools.
  • Understand Business needs and create insightful analysis to enable Ops team to answer their needs
  • Give life to your craziest ideas and have an immediate impact.

Requirements

  • Bachelor’s degree.
  • An exceptional ability to understand the technical aspects of tools and how to get the most value from them; you don’t need to be an engineer, but you must be able to dive into the technical details of tools.
  • Passionate about analytics: you enjoy deep diving into problems to find the root cause.
  • Problem-solving skills: no problem is too small or too big.
  • Experience in SQL and/or coding is a plus.
  • Professional English.

Benefits

  • Unique Entrepreneurial experience in an Usain-Bolt-growing environment.
  • Free Glovo credits!
  • International, dynamic and passionate environment with a great company culture.

 

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