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Data Analyst - Customer Care in Barcelona

TravelPerk

Workplace
Onsite
Hours
Full-Time
Internship
No
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Job Description

We are TravelPerk: a scaling unicorn valued at $1.3billion that has raised over $400m since our creation in 2015.

Backed by world-class investors with portfolios including AirBnb, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team is made up of A-players from across the travel and technology industries.

Over the past few years, we’ve been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired. We’re revolutionizing the B2B corporate travel market—worth over $1.3 trillion— to connect people in real life in an enjoyable and sustainable way.

TravelPerk are innovators. During the last year we have welcomed and acquired the likes of Click Travel, NexTravel and Albatross to the team. From TravelCare, to FlexiPerk and of course GreenPerk we are shaping the future of the industry. Our team continues to emerge stronger and stronger as we adjust to the new normal—and that’s where you come in!If you’re ready to take off with us, keep reading!

If you’re ready to take off with us, keep reading!

Responsibilities

  • Develop quantitative analysis that will drive Customer Care decisions and strategy
  • Query datasets from internal/external sources, turn data into information, information into insight and insight into Customer Care, Product and business decisions
  • Use data to investigate and help resolve issues in our operation areas
  • Design and implement metrics, dashboards, and reports that will give stakeholders and the whole company a holistic view of the performance of our operations
  • Standardize the reporting for all hubs ensuring that there is consistency in the way how we measure performance
  • Present to stakeholders in the department and Leadership with visual data analysis to facilitate conversations and assist in decision making
  • Proactively find and pursue opportunities that may appear as a result of your analysis

Competencies & Requirements

  • 2+ years of experience as a Customer Care Analyst or similar role
  • Excellent communication skills, both written and spoken, in English
  • Excellent analytical skills

You will need to prove the following

  • SQL holds no secrets for you
  • Experience with data visualization & BI tools (ie Looker, Tableau)
  • Familiar with CC analytics tools (ie Zendesk Explore, Twilio Ytica)
  • Exposure to experimentation methodologies (ie A/B test, time series analysis)
  • You are comfortable writing your analysis in Python or R when needed
  • You know what to do to prepare data to make it suitable for analysis
  • Desire to work in an international environment, with minimal direction, and with highly engaged individuals

What do we offer?

  • Competitive compensation including equity in the company
  • 24 vacation days per year in Spain, 25 in the UK
  • Flexibility to work from home most of the time
  • Health perks, including private health cover in Spain and the UK
  • "Flexible compensation plan" to help you diversify and increase the net salary

Flexible Work Policy  

  • This role will be based in Barcelona.
  • You are required to come into the office once per week, or four times per month.
  • In addition, every quarter you will be required to travel to an office hub location for up to 5 days to meet with your whole team and the rest of the company for an event
  • We have core working hours between 10:00-15:00 CET

For certain positions we can help with relocation from anywhere in the world, please let us know in your applications and we will assess whether this is possible. English is the official language at the office. Please submit your resume in English if you choose to apply.

At TravelPerk we believe that diversity adds incredible value to our teams, our products, and our culture. We don’t just accept differences—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place regardless of race, religion, gender, sexual orientation, national origin, disability or age
 

About TravelPerk

  • Saa S

  • Privately Held

  • Barcelona, Spain

  • 125-150 employees

  • 2015

We are TravelPerk: a fast-growing, well-funded startup that, since its creation in early 2015, has raised over $30M by world-class investors in some of the most disruptive companies in tech industry including Slack, Trello, Twitter, Farfetch, Deliveroo and Delivery Hero. Our team is made up of A-players from the top companies in the online travel industry - Booking.com and Skyscanner among others.

Are you a Software Engineer with extensive programming experience? Is your code fast, efficient and reliable? We mainly work with Python/Django & React but we don't close any door to smart people who can bring value to our product.  

Do you particularly enjoy working with amazing people, having fun at work and want to make an impact? If so, let’s talk!  
 
 

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