Hostaway is the fastest-growing global SaaS start-up in the vacation
rentals industry. Our products provide the best and most cost-effective
solutions for property managers and vacation rental owners. Our major
partners include Airbnb, Booking.com, Expedia, and several other leaders
in the industry.
As the leading property management
and vacation rental platform, our mission is simple: To build a
cutting-edge product by teaming up with exceptional thinkers and
passionate go-getters. We strive to foster the best environment for your
team members, to cultivate growth and inspiration and create an
exceptional experience on our team.
Since launching in
2015, Hostaway has been rapidly expanding our teams in Toronto and
Barcelona. As a fast-paced startup, our goal is to create a culture of
self-starting individuals with a tenacity for learning and a sense of
urgency born out of passion for growth.
Work with us. Grow with us. Win with us.
Our
Barcelona team is looking for a Customer Support Specialist whose
bottomline is customer success, product support, and keeping up our
reputation of having a world-class CX experience. As a Customer Support
Specialis, you are sharp, dynamic, and wholeheartedly devoted to
creating an exceptional experience for our valued customers.
What this role is all about:
- Building strong B2B relationships with our clients
- Answering client requests in a timely manner and solving problems via phone, email, chat, and Zendesk
-
Optimizing client experience and helping our users maximize revenue
through creative techniques (improving their listings, better
copy/photos, etc)
- Being able to troubleshoot bugs/feature requests and communicating them to our Product & Development teams
- Wearing different hats and sometimes at odd days/hours
- Working closely with Account Managers and Team Leaders to generate a feedback loop and productive product feedback
Who you are/what you know:
- You have at least 1-3 years of experience in a tech support role
- The short-term vacation rentals industry is interesting and familiar to you
- Ambiguity and starting processes from scratch excite and motivate you
- You thrive on cultivating human relationships and helping customers understand how to better interact with products
- You are data-driven and analytical in your thinking and execution
- Extremely comfortable with extensive knowledge on various tools/tech i.e Zendesk, Slack, Jira, Confluence, Google apps
Who we are:
- Scandinavian culture that values freedom, transparency, and success of the individual
- Super fast-paced team currently growing our international teams and shaping the leaders of tomorrow
- A ‘family’ of creatives, big thinkers, and ambitious humans
- Diverse and open-minded. We don’t care about labels and traditional thinking
We want to offer you:
- A fantastic working space located in a fantastic co-working space in sunny Barcelona
- Endless growth and career opportunities
- Annual company trips to exciting locations
- Possibility for, from time-to-time, work remotely and flexible schedules
- Full support for potential relocation from one of our office to any other ones
-
Handpicked team of the best people - we are serial entrepreneurs,
guitar players, salsa dancers, top developers, singers, dog-lovers, and
all-around the best team spirit
If this sounds like a team you’d like to be a part of right away - then we can’t wait to hear about you!
Let’s get in touch and discuss your next, big career move.
