We, Mailtrack.io, are a Barcelona based start-up with users and clients worldwide. We need a customer support person to improve and speed up communication with clients. We look after someone that not only talks to our users, but become user's advocate inside our company.
- Answer (email+chat) to customer/client requests or inquiries concerning services, billing, claims, and reports problem areas.
- Effectively assist and resolve customer/client issues over email and chat.
- Contribute to process improvement in order to reduce customer issues
- Collect feedback/suggestions from customers and report/escalate frequently to your manager.
- ***MUST: Native English Speaker***
- Experience in online customer support
- Excellent writing skills
- Basic knowledge of internet technologies (cookies, html, etc.)
- After phone screening, a written test should be passed
- In possession of a valid work-permit for Spain.
- Based in Barcelona
- Available ASAP
- Spanish and Portuguese
- Experience in start-ups
- Knowledge of online support platforms
- Content creation: blog posts, newsletters, FAQ and PR
- Active user in Twitter
- Knwoledge of online marketing and communication
- Full time job
- Salary: 24k
- Flexible working hours
- Office near Paseo de Gracia and Diagonal (awesome terrace)
- Nice job atmosphere