Customer Success Superstars in Barcelona

Host Away

22,000 - €28,000
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Job Description

Would you like to know more about the opportunity of a lifetime with Hostaway and kickstart or boost your career in the online travel community? We are a Helsinki based vacation rental SaaS business with offices in Barcelona and Toronto who are developing the CRM tool of tomorrow for property managers looking for a unified channel manager, PMS and messaging service.

With the advent of companies like Airbnb, the sector is undergoing a revolution, leading to growth that will almost double the market size from $100 billion in 2016 to nearly $200 billion by 2020. That means tens of thousands of fresh customers for you to help run a better business with the fastest growing all-in-one platform around!

The role: Account Manager / Customer Success

We need a people person superstar for our account management operations who can shine at the outset of growing our global team. We are looking for someone hungry to provide a happy and unique experience with the tenacity to help make our support the best around!

Must Haves:

- Pro-active and self-starter
- B2B support background, preferably in a vacation rental sector SaaS business
- Professional experience with Airbnb, and Expedia (or other major channels)
- Can articulate with confidence the necessary ingredients of account management success
- Demonstrable record of successful account management principles and long-term retention
- Ability to learn fast, adapt and plan/organise time in a fast paced environment
- Native or business-level proficiency of written and spoken English

Good to have:

- Passion for startups and self-development within a team and company
- Good understanding of the real estate and/or tourism sector
- Additional language(s) with business-level proficiency


- Join a fast growing company who think big!
- Have fun, work with genuine people and get to travel the world!
- Work with a team who want to help you achieve your goals and progress!
- Be involved in an enviable company culture with employer leading rewards!
- Choose from Barcelona, Spain or Toronto, Canada as your base!
- Remote working and flexible hours possible after three month period!


*** Salary: €22,000 - €28,000 ***
*** Potential for bonuses, stock options and benefits package depending on experience ***

What next? Drop us a message explaining why you think you would be our next superstar alongside supporting information such as a CV or LinkedIn profile.

The Hostaway team look forward to hearing from you!


About Host Away

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