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Customer Success Specialist in Amsterdam


26,000 - €30,000
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Job Description

Ready to join a high-growth scale-up in the heart of Amsterdam? We seek a talented Customer Success Specialist to join our team!

Hotelgift and Flightgiftcard offer experience gift cards that can be redeemed for respectively 110,000 hotels and 300 airlines worldwide. Due to our global coverage and gift card sales in 15 currencies we're looking for a motivated Customer Success Specialist to serve our customers worldwide.

What will you do?
You will be responsible for customer contact via email, telephone and various social media channels. It is important that you can take ownership, be a creative problem solver, and are able to act independently. You are empathetic and can respond well in difficult situations with our customers. You will perform varied tasks and, instantly, have lots of responsibility.

What do we expect from you?
Bachelor’s degree
0-3 years work experience
Customer service experience is a pre
Ability to work in a fast paced environment
Ability to understand customer needs
Ability to multi-task, take initiative, prioritize, and manage time effectively
Fluency in English, other languages not required (>90% of communication is in English)
Strong communication skills
Comfortable reaching out to customers
Friendly / caring

What do we offer?
A competitive salary
A young fast growing international team
An amazing office at Herengracht in Amsterdam
A company boat
The opportunity to grow with the company

Why Hotelgift / Flightgiftcard?
We give you the opportunity to work independently, enjoy plenty of freedom and gain experience in a fast growing internet start-up/scale-up environment. You will work closely with the founders (both with excellent academic backgrounds and work experience) who will empower you as much as possible.

We will shake-up the multibillion online experience gift card market – this is just the beginning.

What's next?
Interested? Email your CV and motivation letter to
  • Saa S

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