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Customer Success Manager - French Market (m/f/d) in Amsterdam


40,000 - €70,000
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Job Description

As a Customer Success Manager (m/f/d) you will help our wide array of international Enterprise customers to navigate the various Uberall products and educate them on how to generate a positive Return-on-Invest.

Together with our colleagues from Customer Operations, the Customer Success Team is the face of Uberall towards our customers and we take a lot of pride in delivering the best service possible. You will be the perfect fit for this role, if you are - compassionate, strategic-minded and dedicated, combined with a deep understanding of how businesses work.

Your responsibilities:

You are responsible for the strategic positioning and implementation of our products with the customer
Maintain product expertise across all Uberall products
You identify customer-specific goals and, based on them, develop customised, optimal solutions for the use and application of our product
You are always close to the customer, continuously identifying individual optimisation potential, developing concepts for its implementation and implementing them in cooperation with the customer
You know your customer's performance KPIs, anticipate their next step and provide them with guidance towards the desired outcome
You are the first problem solver, accompany our customers, never leave them alone at different levels of escalation, and define measures and solutions with them. It is important to you to solve a problem for the customer sustainably and optimally
You work on maintaining and growing the value of your account portfolio

Your Profile:

Ideally, software and/or start-up background (software technology, SaaS, cloud services, etc.)
You are very analytical, tech-savvy, have very good Excel skills and, ideally, knowledge of SEO
You understand the ecosystem and the interests of your customers, based upon which you can deduce service strategies and establish processes
You work in a very structured and forward-looking manner, keep the overview in sight, are attentive and do not let anything disturb you
You can prioritise in a goal-oriented manner while remaining flexible
In addition to a strong service-oriented approach, you have a high degree of communicative skills, sales talent, high-quality consulting skills as well as innovative entrepreneurial thinking
2-4 years of relevant professional experience
An academic degree or equivalent vocational training
Fluency in French and business proficiency in English

What we offer:

A very exciting position in close collaboration with a highly professional team
High level of responsibility with plenty of creative leeways
International team with more than 30 different nationalities and regular company & team events
A lively and open company culture with flat hierarchies and short chains of command as well as „Top & Open Company” award by Kununu
One of Germany’s fastest-growing companies in 2016 & 2017 (awarded by KPMG, Axel Springer & Gründerszene) with a global orientation and market leadership in EMEA
A market-leading and cutting-edge location marketing software (SaaS) with an exciting & international customer base
Flexible working hours and an attractive budget for professional development
Fresh fruit and vegetables, various types of cereal, coffee, tea and soft drinks

Does this sound like an interesting challenge for you? If so, we look forward to receiving your application!

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