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Customer Success Manager in Barcelona

Signaturit

Category
Workplace
Onsite
Hours
Full-Time
Internship
No
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Job Description

What we'd need...

We are looking for a service oriented Customer Success Manager to be a part of our Customer Success team and help us deliver a personal, high-quality post-sales experience to lay strong foundations to ensure the success of our customer’s, maximize customer satisfaction and retention of our customer base.

Some of your responsibilities will be...

  • Ensure customer adoption based on the customer’s use case and needs.
  • Guide integration efforts between the customer’s platform and Signaturit.
  • Work together with the Sales team to maximize upsell opportunities.
  • Online/live training sessions.
  • Provide dedicated operational and technical support for accounts of different tiers by email and phone.
  • Escalate issues to the tech team accordingly.


This is you

  • 2-3 years experience in Customer Success or Account Management
  • Be a positive force that communicates with a personal and positive voice
  • Fluent in English and Spanish (both written and verbally)
  • Experience in working with Helpdesk software (Zendesk, Helpdesk, Groove …)
  • Understand API concepts and terminology in order to provide technical API support
  • Understand the world of B2B Saas companies
  • A critical thinker and have a keen eye for troubleshooting
  • Believe in doing the right thing and doing it right
  • Show empathy at all times


These are not mandatory, but if you have them, we'd be very happy :)

  • Proven Experience working with CRM tools (Salesforce is a plus)
  • Good Excel skills
  • Good level of data analysis skills


You will be our ideal candidate if you are:

  • Honest, reliable, hard-working and you have a growth mindset.
  • Technically savvy: you know the ins and outs of all digital tools you use and you quickly understand and become an expert on any new tools you need to use.
  • Very well organized: you are able to prioritize, you keep yourself focused and you always pay attention to detail.
  • You like experimentation and you are always looking for better ways to get things done.
  • A good team player, resolutive and proactive. You don’t need hand-holding to get things done.
  • You are motivated by challenges, and you don’t get easily overwhelmed when there are lots of things to do.
  • Smart and fast-learner, but humble enough to give and accept constructive feedback.
  • Passionate about the continuous improvement of processes, as well as excellence-oriented.

 

About Signaturit

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