Customer Success Manager in Barcelona

Cledara

Category
Salary
25,000 - €30,000
Workplace
Onsite
Hours
Full-Time
Internship
No
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Job Description

We are super excited that you’d like to learn more about Cledara! We look forward to helping you discover everything about Cledera so that you can decide if you want to join us in writing our story.

Cledara is a VC funded fintech startup. We were part of the 2019 cohort of Techstars London and were named SaaS Startup of the Year 2018 by SaaStock, Europe’s largest SaaS conference. Cledara is powered by the Cledara Card, a virtual Mastercard that can be issued in 28 countries.

Following our recent funding round, we are building a customer success team to prepare for growth. We are a small, fast-growing team and so you’ll have a massive role in building a great company.

If you are passionate about making things happen, curious, always looking to learn and love sharing things with the team then we’d love to have a chat.

Cledara is the purchasing and analytics platform for businesses that need to manage and control recurring subscription payments. We combine management tools for teams with a payments platform to deliver a request-to-purchase solution for dynamic teams working in the subscription economy.

About the Role:

We’re looking for a Customer Success Manager to be our first customer success hire and the voice of our customers inside Cledara. We’re looking to find somebody that is as passionate as we are about providing a great experience and amazing service to our customers.

As the first hire in this team, you will be working closely with the founders and need to have an entrepreneurial mindset in taking on whatever is needed to help grow the company.

What you'll be doing

As our first Customer Success Team member, you will help create our processes for one of the most important parts of the business
You will be the day-to-day face of Cledara to our customers
You will be the voice of the customer in the business by working closely with the founders and product team to share customer insights that will help shape the direction of our product.
First line customer support
Onboarding new customers, including preparation of KYC diligence packs for review by our compliance team
Helping us produce great customer-facing documentation

Requirements:
2-3 years startup experience
Great written and spoken English
Confidence to speak with customers
Support or Success experience at a SaaS company is a plus, as is experience with common support and success tools
If you would like to work remotely, prior remote working experience is preferred
 

About Cledara

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