About Hosco – Hospitality Connection:
Hosco
is the world's leading hospitality network bringing together the
industry's top players and the best hospitality talents into one place.
A
Swiss company launched in October 2011, Hosco is designed to improve
the way hospitality talents, employers, and schools meet and interact
globally.
Hosco has experienced over 100% YoY growth since 2015 in users, traffic and revenue.
We have raised over 13mm EUR to date, both from business angels and from Venture Capital firms based in London and Barcelona.
The
Hosco team is now composed of over 90 talented individuals based in
Geneva, Barcelona, and Dubai. The company has plans to open offices in
the US and Asia and reach 150 staff in the next 24 months.
About the department:
Partners
and members’ happiness is everything at Hosco. That is why our Customer
Relationship Management (CRM) team is looking for a motivated young
talent to join them as Customer Success Intern!
The
internship will be for 6 months, be flexible around part time / full
time (salary will differ) and will require a signed internship agreement
from your University.
Are you a Customer Success kind of person? Let’s check it out!
✓ You are genuinely excited to help others.
✓ You are patient and empathetic.
✓ You love to talk and are passionately communicative.
✓ You can put yourself in someone else's shoes and advocate for them when necessary.
✓ Problem-solving comes naturally to you.
✓ You are curious and investigate if you don’t have enough information to fix an issue.
If it sounds like you, then you should most definitely apply to this role!
The position will require you to:
- Handle incoming customer feedback - positive or negative - through the different communication channels Hosco has.
- Provide product/services information and find the right solution for any issue our members might face.
- Identifying and assessing customers’ needs to achieve satisfaction.
- Propose improvements to the different teams at Hosco from feedback gathered.
- Manage and review all new profiles requests on the platform.
- Follow communication procedures, guidelines, and policies.
- Take
the extra mile to engage Hosco members. There are no creative limits,
and we are open to try new approaches to make each member a Hosco lover.
- Participate in other related projects to support the CRM team.
