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Customer Success Engineer (CSE) in Madrid

Gamelearn

Category
Sales
Industry
Games Industry
Workplace
Onsite
Hours
Full-Time
Internship
No
Skills
Sales Negotiation Customer Support Customer Success Communication
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Job Description

Responsibilities

Helping our customers to deliver successful projects:
  • Responsible for the technical parts of the processes for the implementation/Onboarding of customer success.
  • Coach and advise customers during the implementation of technical solutions.
  • Be a crucial part of a customer experience across all channels and interactions

Support The Customer Success & Sales Team
  • Advocate customer needs/issues cross-departmentally
  • Lead CS’ relationship with IT and Product departments, especially by setting the CS Departments priorities and helping define customer needs to be communicated to IT and Product.
  • Escalate & Manage fixes & issues on our platform jointly with the Dev team
  • Help preparing the future of our platform with the Product & Dev teams:
  • Supervise product quality and suitability to customers’ needs during design/ implementation and give final OK before launching to pro.
  • Act as the voice of customers and bring ideas for improvements and new features to the Product & development teams.
  • Support the Product teams in all the steps of development (Definition, UX, Planning, Testing, Roll out, Communication)
  • Lead integrations with other LMS.

We offer

  • Possibility of a high remuneration based on fixed salary + variable according to objectives.
  • Personal and professional life balance (Friday's afternoon free)
  • High potential for professional development.
  • Innovative, technological and modern environment.
  • Multicultural environment.

 

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