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Customer Succes Manager in Barcelona

Workato

Category
Workplace
Onsite
Hours
Full-Time
Internship
No
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Job Description

Workato is the operating system for today’s fast-moving business. Recognized as a leader by both Gartner and Forrester, it is the only AI-based middleware platform that enables both business and IT to integrate their apps and automate complex business workflows with security and governance. Given the massive and growing fragmentation of data, apps, and business processes in enterprises today, our mission is to help companies integrate and automate at least 10 times faster than traditional tools and at a tenth of the cost of ownership.

We believe Integration is a mission-critical, neutral technology for the dynamic and heterogeneous IT environments of today. We are the only technology vendor backed by all 3 of the top SaaS vendors: Salesforce, Workday, and ServiceNow.

Trusted by world’s top brands as well as its fastest-growing innovators, we are most appreciative of the fact that customers recognize us as being among the best companies to do business with.

Role

Workato is looking for Customer Success Managers who are passionate about working with customers to ensure success and adoption of the Workato Intelligent Automation Platform.

Responsibilities

  • Develop and maintain strategic business relationships with enterprise customers to drive adoption and expansion in upselling and cross selling

  • Develop and implement processes and programs to increase usage of the product within the current group and drive cross sell opportunities within other groups

  • Serve as the primary point of escalation when customer issues arise, troubleshoot, and ensure quick resolution

  • Provide quantitative/qualitative analysis to inform team decision-making and product roadmap

  • Provide technical Workato product expertise and share best practices from a business and technical perspective

  • Become the trusted customer advisor and be the customer advocate within Workato

Requirements

  • BS or equivalent education

  • 5+ years of experience in consulting, customer success management and technical account management. Prior experience as a CSM in SaaS/iPaaS preferred

  • Account management experience, customer success experience a strong plus

  • Impressive track record of high customer retention and growth

  • Strong sense of customer empathy and customer-centrism

  • Excellent interpersonal and communication skills

  • Strong problem solving and analytical thinking

  • Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments

  • A passion for and belief in the power of automation to drive business value

  • Prior Experience in Digital Transformation preferred


 

About Workato

  • Saa S

  • Mountain View, CA, USA

  • 200-500

  • 2013

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