Customer specialist expert (French and English required) in Barcelona

Dunforce

Workplace
Onsite
Hours
Full-Time
Internship
No
Share offer

Job Description

ABOUT THE JOB
Dunforce automates invoice collection, simplifying the way business are paying. We are looking for our customer success manager, a technical role, that will implement our applications with first-time customers and help facilitate the introduction of new functionalities for existing customers.
The successful candidate must be self-motivated, disciplined and an excellent communicator.

KEY RESPONSIBILITIES:
• Understanding the customers’ requirements and delivering our software solutions to facilitate this
• Follow the standard process and best practices to bring clients onboard and online in the stipulated
timeframe
• Manage the provisioning process, including the creation of groups/users, and any other areas that
require modification / installation
• Deliver end user training to clients, which may include technical personnel, senior executives and
administrative staff
• Maintain a high level of process quality and consistency as well as an excellent relationship with the
customer

KEY REQUIREMENTS (Skills & Experience)
Requirements
• Ability to manage multiple projects under tight deadlines
• Strong interpersonal skills, conducive to team development
• Works independently, has good judgment and consistent follow-through
• Familiarity with software
• Ability to work effectively with demanding customers
• Ability to communicate technical concepts in simple of terms
• Strong written and verbal communication skills
• Graduated from a engineering school
• French and English
• Training will be provided for the right candidate

WHAT WE OFFER
We are based in a wonderful environnement, overlooking the sea of Barcelona. The office is an open space in the Telefonica tower, with other startups.
Be among the first employee, taking part of our launch, with many opportunities.
 

About Dunforce

  • Fintech

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