At
Booking.com, our Customer Service teams, 8000 strong, span 110
nationalities and speak 43 different languages to provide care to
Booking.com’s customers, wherever they are, whenever they need.
But we’re more than that.
At Booking.com, we’re the thrill of
the first night in a new place. The excitement of the next morning. The
friends you make. The journeys you take. The sights you see. And the
food you sample. Through our products, partners and people, we can
empower everyone to experience the world.
If you’re like us, you’ll love to
help people. You’ll love travel and new life experiences too. Put these
passions together and you get an international team who’ll take problems
and turn them into solutions, increasing customer satisfaction and
helping Booking.com to grow its global business.
The shift that we can offer you is the Late shift with starting hours
between 15.00 pm and 15.30 pm and finishing hours between 23.00 pm and
23.30 pm. We guarantee two full weekends off per month.
What you’ll be doing:
- A lot of
listening, responding and mediating between our international guests and
partners (eg. Accommodations) to resolve easy to complex issues via the
phone. Cancellations, requests, travel advice; You name it, we’ll
answer it.
- Replying to emails and messages from customers all over the world in English.
- Navigating different online IT tools and browsers to provide accurate information and follow set processes.
- Supporting
your teammates and colleagues with peer to peer learning and
constructive feedback to encourage a positive working environment.
- Regular involvement with company events, team meetings and projects.
- Most importantly, always ensuring a high level of customer service that’ll make anyone smile ☺
What you need to do it:
- Written and oral fluency in English
- A problem-solving and solution-driven mentality.
- A positive, motivated mindset that’ll help you deal with some tricky customer problems.
- An open mind to changing priorities and business processes.
- Intermediate IT Skills (web browsing, multi-window navigation etc).
- A desire
to work in a team-based, fast-pace, international environment where
you’ll need to embrace different cultures, nationalities and languages.
In return, we’ll provide:
- Monthly salary of EUR 1,550 gross based on full time working hours (14 payments scheme).
- Full-time, paid training to help you on your way to success.
- Language bonus scheme.
- Competitive quarterly performance-based bonus plan.
- 24 days of Holiday for you to do your own travel.
- Booking.com discount for you, your family and friends.
- Delicious free lunches or dinners (depending on your shift).
- A working schedule provided 4-6 weeks in advance.
- A huge platform for learning and development.
- The opportunity to work with some of the brightest minds from all over the planet.