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Customer Service Administrator in Barcelona

Weekendesk

Workplace
Onsite
Hours
Full-Time
Internship
No
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Job Description

Weekendesk is an online travel agency specialized in thematic short breaks in France, Benelux, Italy, Germany and Spain. We are looking for a Customer Service Administrator in our Barcelona office.

We are more than a 100 people in the office, and we share space with the Spanish, Italian, Benelux and International team, marketing, content and supply teams. You will work in a young team of people with a big passion for tourism and sales growing the market.

 

What will be your responsibilities as a Customer Service Administrator?

  • You will assist the Customer Trust Officer.
  • You will be responsible of the planning: Manage and maintain the schedule; optimizing time, proactive planning.
  •  You will manage HR records (sickleave, holidays,..) & support hiring process of Customer Service.
  •  You will Prepare kpis reports (daily, weekly, monthly).
  • You will Provide metrics, reports and specific analysis for senior management.
  • You will check the competitiveness of the rates compared with the competitors.
  • You will help the Supervisors team on the monitoring of activities.
  •  You will work together with Accounting Department in the management and following up of refunds.

 

We are looking for…

  •  Strong organizational and time management skills.
  • Ability to manage priorities, perform a variety of tasks and meet required deadlines and targets.
  • Strong analytical skills.
  • Excellent communication skills.
  • Proficient with using Microsoft Office: Power point, Word, Excel.
  • A person who is a team player.
  • Valuable experience in a similar position.
  • Working experience within the e-commerce / travel industry is a plus.
  • Languages: Excellent verbal/written communication in English + Spanish, French is considered an asset.

 

What we offer

  • Permanent Contract
  • Full time from Monday to Friday, 9h to 18h I hour lunch
  • Fixed Salary + 20% quaterly variable
  • Ticket Restaurant (5€/working day)
  • Free coffee and tea in the office, plus company events and afterworks
  • Office is based in center of Barcelona
  • Young and multicultural environment.

 

About Weekendesk

  • Travel

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