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CRM System Administrator in Madrid

Lastminute

Category
Workplace
Onsite
Hours
Full-Time
Internship
No
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Job Description

lastminute.com group is a publicly traded multinational Group, among the worldwide leaders in the online travel industry, and we operate a portfolio of well-known brands such as lastminute.com, Bravofly, Rumbo, Volagratis and Jetcost.

Every month, the Group reaches across all its websites and mobile apps (in 17 languages and 40 countries) 43 million unique users that search for and book their travel and leisure experiences. More than 1,200 people enjoy working with us and contribute to provide our audience with a comprehensive and inspiring offering of travel related products and services.

Descripción del empleo

Our team in Madrid is looking for a CRM System Administrator to be responsible for support taking ownership to approach our development team in close liaison with the Sales and Marketing teams.

Your focus will be to support the end-users addressing functional issues, reporting processes training and ensuring data integrity.

As an advanced level CRM systems administrator with at least one prior experience working to support CRM systems you're comfortable in a sales environment but able to collaborate with development specialists.

 Acting as the system administrator lead for CRM Platform issues and performing end-user administration tasks, providing 1st line support and troubleshooting on issues with the platform and third party tools.

Maintaining CRM contact data records or the organisation, overseeing data cleansing and looking for ways to continuously improve the functionality and accuracy of the data held within it , collaborating closely with the Sales team.

Owning , developing, and executing the technical roadmap for CRM, working closely with the system's users.

 Increasing the use of the CRM through user engagement , developing CRM workflows to support business processes , extracting data, producing tailored reports and responding to other team member's requests.

 Responsible for analyzing the functional requirements, technical design, maintenance, implementation and verification of computing solutions as well as the analysis and the resolution of incidents in the technologies involved.

 

 As a part of the CRM team, you easily adopt a disciplined and logical approach to problem solving when working with both customers and colleagues.

 

Títulos

  • Good experience with SQL is MANDATORY
  • Ability to critically think and understand projects from business, customer and technical perspectives
  • Collaborate with team members, creative, and business departments
  • Functional experience and technical knowledge to be able to direct the identification of needs, capture and documentation of requirements
  • Desirable experience with VTIGER CRM

Información adicional

CRM / MySql / SQL / Excel / Sales


 

About Lastminute

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