Community Manager in London

We are looking for an ambitious Community Manager to engage the community, solidify our reputation and help us grow the business.

• Strong coworking brand
• Spec to grow internally (we’re not just saying that)
• Strong existing team and dynamic.

Key Requirements

• You have at least 2 years experience working in a technology startup
• You are know what it takes to be the operational backbone of your team
• You are naturally curious about the people around you. You are engaging and outgoing
• You have strong interpersonal, communications, public speaking and presentation skills. You are charismatic, enthusiastic and detailed
• You have a strong customer-service mentality and you have the ability to generate respect and trust from all members, staff and external stakeholders
• You have are fast-thinking and reactive
• You are process-driven and with a detailed focus

Key Responsibilities

We put our team at the heart of the business and of our community, so you’ll be one of the key faces of Huckletree in London and within the startup ecosystem. As our Community and Memberships Manager, this is a snapshot of what you’ll be up to on a standard day:

Community Management:

• Your main focus is working with your team to build a strong and engaged community of entrepreneurs, startups and freelancers. This means you’ll be talking to people. A lot.
• You’re naturally curious about what our members are doing, so you’ll be able to help them meet other people in the Huckletree community, making introductions and finding opportunities to bring groups together.
• You’ll make sure that our members have such an awesome time here they’ll want to bring all their friends. And you’ll continually experiment with new ways to enhance the Huckletree experience.
• You’ll be the eyes and ears of Huckletree so you’ll know the community better than anyone; listening and reacting to feedback is the source of our success.

Memberships Management:

• You’ll keep up to date with who’s joining (or sometimes leaving) us, and manage our waitlist to make sure the space is always buzzing with interesting people.
• You’ll be a natural at running a kick ass tour and personally manage the booking schedule, recruiting the help of your team when you think there’s someone we should meet.
• You’ll keep track of everyone who’s keen to become a member. During training, we’ll make sure you’re totally comfortable with our CRM system; you’ll be a whizz in no time.
• It’s not the most glamourous part of the job, but you’ll also be looking after our member accounts, tracking membership packages, credit allowances, and making sure everyone’s cool with the practical stuff like booking a meeting room.

Ops Management:

• In this capacity you are tasked with keeping everything flowing smoothly at Huckletree Shoreditch.
• You will be the point of contact with all external service providers and suppliers to make sure that everything is working as it should be, at all times.
• You are constantly creating new ways to make the experience more enjoyable for our members, from the moment they get in touch with us and right through to the duration of their membership and their off-boarding.
• You will solve any and all member-related issues to ensure a happy community
• You will communicate and coordinate with the Management Team to ensure the top level of member experience and satisfaction to ensure 100% occupancy
• You will provide regular updates to the Management Team about your building
• You will partner with and report effectively to the Management Team to ensure the growth of the company as a whole.

Community Engagement:

• You will take responsibility for the dynamic of your community.
• You will engage your community, with an exciting schedule of events and brand building activities with key influencers.
• You know what each and every community member does and you know who to introduce them to and how to add value to their lives.
• You will constantly engage new partners in order to drive our business objectives and to continually build your community.
• You will make sure that your members receive an awesome experience at Huckletree and you will continually innovate and implement new ideas to enhance their experience.
• You will gather feedback from the community and act upon this insight.
• You will monitor local competition.
• You will build your understanding of the coworking market and its clients, value drivers and trends.

Biz Dev:

• You might already be part of it, if not you’ll start building a network with the influencers in the coworking community here and around the world. And also keep an eye on local competition.
• You’ll likely be a regular at startup events and get involved in anything new that sparks your interest.
• You’ll spend as much time as you can getting to know interesting people in startups, businesses, incubators, accelerators, VCs and the broader ecosystem.

Who You Are:

You are motivated by having an enormous impact. You’re drawn to people who do things differently. Creative minds, the entrepreneurs and changemakers of the world. You want to be part of something that’s growing, fast. You’re intrigued by communities. Probably an ambitious person, passionate, energetic and confident. So naturally, you love a challenge and any chance to learn. You’re the type that’s always joining the dots, connecting people and spotting opportunities other people miss. You’re entrepreneurial, resourceful and a born problem-solver. Perhaps you’ve kept it hidden, but you’re a bit of a nerd when it comes to startups, innovation and working out how to build a successful business. And you’re motivated to make that happen. You see the bigger picture but aren’t afraid to get your hands dirty in the name of understanding the intricacies of a project. You’re self-driven. You’re organised and efficient. You’re creative. And you want to find your place in one of the fastest growing coworking teams in London.

Why Join Our Team?

• You’ll be one of the first key hires and you will be awarded equity in a fast-growing business
• You will be one of the key faces of Huckletree’s London presence

• You'll be joining an existing team of successful young entrepreneurs with a strong dynamic. You’ll work with the world’s smartest and most ambitious individuals, have a very steep learning curve and work in a young and committed team

• We have an ethos that we only hire people who are smarter than the management team! We only hire the best and most resourceful talent. We love entrepreneurial minds who understand startups and take initiative to grow the business to the next level. Equally, when something isn’t working out as planned, we have the ability to make fast decisions
• You’ll have responsibility from day one. We believe that you learn fastest when thrown in the deep end
• We are looking for you to grow within the company
• We will provide you with a learning environment that will help you improve your existing skills further
• Our work environments are productive, inspiring, engaging and FUN
• We are serious about what we do and we do it with positive energy, passion and optimism